Summary Sales Representative – CRM Location : Selangor #LI-Onsite Are you passionate about building trusted relationships with healthcare professionals and helping improve outcomes for patients?
Novartis as a Sales Representative and take ownership of customer engagement and sales performance within your territory.
Responsibilities
You will combine scientific dialogue, data-driven planning, and personalized omnichannel engagement to deliver sustainable growth—always with integrity and in line with industry standards.
Own and execute territory and customer plans using segmentation, value-based prioritization, and data-led call planning.
Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
Deliver personalized customer journeys across face-to-face and digital channels, supported by tools.
Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
Support local events, promotional activities, and product launches where required.
Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.
Requirements
Pharmaceutical sales experience with a record of delivering results.
Experience engaging customers in the private healthcare sector; dermatology experience is preferred.
Strong customer engagement, communication, territory planning, and relationship-building skills.
Confidence using digital engagement platforms and CRM tools.
Ability and willingness to travel within the assigned territory.
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