Client Services Manager

As the Client Services Manager, you are the primary provider of all client consultations, ensuring each individual receives expert education, tailored treatment planning, and a seamless introduction into our service offerings. You'll work directly with the Clinic Director to deliver exceptional care and drive performance. This role plays a key part in meeting clinic sales goals, enhancing team motivation, and ensuring consistent, high-quality service across all client touch points.

Responsibilities

• Develop, maintain and implement the practice of strategic goals and objectives
• Conduct sales consultations including LHR, Skin Profiles, and Tattoo Removal Oversee individual and clinic sales reporting along with your Clinic Director Write weekly motivational sales updates to the team

Perform outreach and follow ups using text campaigns

• Identify training opportunities and needs to communicate with Clinic Director Ensure overall customer service satisfaction
• Maintain an understanding of all products and services offered by NIMA Attend and participate in weekly/monthly team meetings
• Conduct targeted outreach via text campaigns and follow ups
• Educate clients on membership balances and reward programs
• Ensure exceptional service and follow through on client concerns

Requirements

• 2+ years of sales experience with a proven track record
• Advanced Aesthetics license required
• Leadership skills
• Strong communication skills, oral and written
• Proficient in MS Word, Excel, and all Google Drive functions/applications Ability to set a consistent positive and motivating tone with team members

Customer service oriented with quality care focus

• Effective organizational skills with attention to detail Ability to manage multiple projects simultaneously and complete in a timely manner
• Present a highly professional image Ability to build client relations
• Part Time Schedule must be flexible with some evening availability

Pay

Hourly based on experience + commission

Benefits

• Employee discounted treatments and products