Client Services Manager

All Ways Caring HomeCare Overview Who we are looking for: The Client Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience

External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

About All Ways Caring HomeCare

• For more information, please visit www.allwayscaring.com.
• Follow us on Facebook and LinkedIn.

Responsibilities

• Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Requirements

• An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
• Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication

Excellent customer service skills

• About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence.
• Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities.
• All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs.

Benefits

• An experienced communicator and problem solver who is well-organized Please note we welcome bilingual candidates fluent in English and Spanish What you will receive: Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Benefits, Supplemental Plans, EAP, and 401K participation

Career growth and development opportunities

• At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day!
• Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $24.50 / Hour