Assistant Guest Service Mgr FT

To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager.

Responsibilities

• To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies.
• Supervise and perform all functions related to sales related assets.
• Assume the duties of the Department Manager in their absence.
• Responsibilities 1.
• Maintenance of Guest Service Standards a.
• Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times. b.
• Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides. c.
• Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list. d.
• Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally. e.
• Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts. f.
• Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity. g.
• Ensures all unused check lanes are blocked off when not in use. h.
• Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
• 2.
• 2.
• Training and Development of Front porch Hosts a.
• Provides training and direction to hosts not meeting the front porch standards. b.
• Communicates to the guest service manager, problem areas and hosts not meeting performance standards. c.
• Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
• 3.
• 3.
• Sales, Cash and Invoice Accounting a.
• Prepare weekly cash report and accompanying documentation. b.
• Maintain sales related information. c.
• Process invoices and transfers as assigned. d.
• Process beer/wine payments.
• 4.
• 4.
• Cash Related Activities a.
• Prepare bank deposits according to policy. b.
• Handle payroll check approval/cashing according to company policy. c.
• Ensure that an accurate daily cash count is completed. d.
• Process guest needs such as money orders, stamps, lottery tickets, etc. e.
• Process returned checks according to policy.
• 5.
• 5.
• Cash Office Security a.
• Ensure the security of the cash office and store funds. b.
• Maintain accountability standards of cashier tills. c.
• Maintain supplies needed for front porch and cash office.
• 6.
• 6.
• Cashier/Guest Service Clerk Performance Reports a.
• Monitor and analyze the Operator Activity Report. b.
• Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• 7.
• Perform all other duties as assigned by management.
• Qualifications 1.
• Friendly, outgoing personality.
• 4.

Requirements

• 2.
• Ability to work well with others.
• 3.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Ability to supervise people including training and development.
• 7.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• 8.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• 10.
• Demonstrate successful use of math skills.
• 12.
• Ability to work well with computers. #LI-PB1

• Knowledge of front porch operations.
• Ability to stand for extended periods of time. 11.