Global CDD Business Process Analyst

Ready to take your career global? Make your mark at one of the biggest names in payments.

About Tsys

• Our inclusive and global teams win together every day.
• We’re proud to have the best minds in the industry, who you can learn from as you grow your career.
• The people, the energy, the connections – it’s unmatched.
• Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

• Globalpayers think like a client, act like an owner and win as one team.
• We’re curious and innovative – always finding better ways to deliver impact.
• We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you?

• Then you sound like a Globalpayer.
• Apply now to take your career global. #LI-LH1

Responsibilities

• We’re looking for a CDD Analyst to join our ever-evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business.
• What you’ll own CDD Process Analysis and Continuous Improvement Document and maintain current and future state processes, procedures and workflows, providing clear, fit-for-purpose artefacts that support decision-making, governance and change delivery
• Conduct in-depth analysis of existing due diligence processes to identify inefficiencies and areas of improvement in line with the overall company’s strategic objectives
• Recommend practical improvements that enhance efficiency, quality and client experience
• Design and deliver comprehensive end-to-end test scenarios and test cases ensuring effective validation of process, system and control changes

Support the implementation of approved process improvements

• Collaborate with cross-functional teams to identify process improvements, boost productivity, drive cost-effectiveness, and enhance the customer experience
• Complete continuous monitoring of systems and processes to reduce customer friction and increase operational efficiency
• Business Analysis Gather and support the delivery and adoption of change including but not limited to business case development, impact analysis, reporting of success measures and continuous improvement
• Facilitate workshops and stakeholder discussions to understand business needs
• Support the assessment and prioritisation of process enhancement opportunities
• Engagement Engage stakeholder teams to align on challenges, identify improvements, and agree solutions to meet business objectives.
• Build strong working relationships across the organisation with an ability to communicate confidently and effectively at all levels
• Clearly present challenges, findings and recommendations to stakeholders, including leadership
• Act as a subject matter expert for CDD processes and operational procedures
• Change Implementation Support Partner with stakeholders to define success criteria, establish benefit tracking, and measure the outcomes of process enhancements
• Support the implementation of updates to CDD processes, systems and controls
• Assist with user acceptance testing, business readiness and process documentation
• Work with operational teams to embed new ways of working
• Provide support during rollout and post-implementation activities
• What you’ll bring
• Experience within Customer Due Diligence (CDD), KYC, AML or Client Onboarding functions
• About the team

Requirements

Strong business analysis and process mapping skills

• Experience documenting business requirements and operational procedures
• Understanding of CDD regulatory requirements and risk management principles
• Strong analytical and problem-solving skills
• Ability to interpret data and provide actionable insights
• Excellent communication and stakeholder management skills
• Experience working with operational teams to improve processes and control