Customer Support Representative (Spanish)

David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Lisbon. The successful candidate will provide customer support for an international financial technology company specialising in digital payments and point-of-sale solutions, assisting merchants with account management, technical troubleshooting, payment-related enquiries, and product support.

Responsibilities

• Customer Support Representative Location: Lisbon, Portugal Work model: on-site
• Full-time DUTIES AND RESPONSIBILITIES: Handle customer enquiries via phone, email, and chat in a professional and friendly manner
• Assist merchants with account creation, onboarding, and general account management
• Provide technical support for payment applications, card readers, and related accessories
• Resolve enquiries related to transactions, deposits, payment processing, and activity reports
• Support customers with product orders, logistics, and delivery-related questions
• Identify customer needs and recommend suitable products or services when appropriate
• Troubleshoot technical and operational issues to ensure a smooth customer experience
• Maintain accurate customer records and document interactions in internal systems
• Collaborate with internal teams to resolve complex enquiries and ensure high customer satisfaction.

Requirements

• Fluent Spanish and English, both written and spoken
• Excellent communication and interpersonal skills

Strong customer service orientation and problem-solving abilities

• Good technical aptitude and ability to troubleshoot basic software and hardware issues
• Comfortable using computers, digital platforms, and customer management systems
• Strong organisational skills and attention to detail Commercial awareness and ability to identify relevant upselling opportunities
• Ability to work independently and as part of a multicultural team
• Previous experience in Customer Support, Technical Support, Payments, or FinTech is considered an advantage
• Willingness to work on-site in Lisbon Flexibility to work rotational shifts
• Monday to Sunday, between 15:00 and 00:00.

Benefits

• Competitive salary package with Christmas and holiday allowances
• Meal allowance of €7 per working day
• Health insurance from the first day of employment
• Comprehensive 10-working-day training programme Company-provided accommodation option for eligible candidates 22 days of annual leave in accordance with Portuguese labour regulations
• International and multicultural working environment
• And much more!