Fleet Dispatcher

Responsibilities

• Southern Oregon Sanitation (SOS) is seeking a dependable, detail-oriented, and highly organized Dispatcher to coordinate daily dispatching activities for our trucking, hauling and sweeping operations.
• The Dispatcher serves as an important communication link between drivers, driver supervisors, customers, and office staff.
• This position is responsible for coordinating routes and work orders, responding to scheduling and routing questions, maintaining accurate dispatch records, and helping ensure customer service needs are addressed efficiently.
• The Dispatcher will work closely with their direct supervisor and driver supervisors to manage the day-to-day dispatching needs of the operation. .
• Answer radio communications from drivers regarding routing, account, service, and work order questions.
• Answer incoming and outgoing questions regarding roll-off scheduling.
• Requires interaction with Customers.
• Dispatch work orders the night before for route drivers and delivery drivers.
• Confirm work orders are assigned to the correct driver and scheduled for the correct day.
• Send route packages the night before and confirm the correct service week is sent to MobilePak.
• Work closely with driver supervisors to update route costing.
• Complete note batch entries each morning.
• Review and update route issues identified through the note batch and communicate information to the office when customer follow-up is needed.
• Complete and maintain the daily driver log.
• Transfer serial numbers between customer accounts and internal depots as needed.
• Process the scrapping of serial numbers.
• Confirm work orders are being charged correctly.
• Review work orders for accuracy and productivity.
• Communicate scheduling changes, service issues, and other dispatch-related information to drivers, supervisors, customers, and office staff.
• Assist with daily routing and scheduling adjustments as operational needs arise.
• Maintain accurate and organized dispatch records and documentation.
• Perform other related duties as assigned. .

Requirements

• Must pass company Background Check.
• (Required) At least 1 year of customer service experience .
• 1–2 years of previous dispatching, transportation, trucking, hauling, logistics, or related work experience.
• (Preferred) Experience using transportation management or dispatching software.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple tasks in a fast-paced work environment.
• Ability to communicate professionally with customers, drivers, supervisors, and coworkers. .

Benefits

• $26.05-$30.65/ per hour.
• Paid Time Off Medical, Dental, Vision, FSA/HSA, supplemental voluntary plans, wellness programs, and online discounts.
• 401K with 5% Company match - No vesting period!
• Company Paid Life Insurance Growth opportunities- We pride ourselves on promoting from within .

Position

Dispatcher Location - Grants Pass, Oregon (In-Person) .

Schedule

Monday- Friday | 6:30am-2:30pm or 7:00am-3:30pm (Ability to work weekends if needed.) .

Physical Requirements

Position is In-Person in an office environment. Ability to sit for long periods of time. Operate office equipment including phone, calculator, computer, printer, radio, hardware and software. . * If applying through Indeed or other 3rd party website . * To be considered for any of our openings, you must complete an application directly through OUR website: www.wasteconnections.com . . Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.