Sales Operations Support Specialist II

This position supports all commercial related activities for our Direct Accounts and Business Partners including, but not limited to, pricing proposals, contract creation, deal and SOW support and review, validation of contracts, SOW and purchase orders, contract management, account set-up and,
providing
support to field sales, project managers and sales partners for quoting purposes of our products and services
.
Ensures deals, opportunities and purchase orders are processed efficiently and align to JSOX and other TGCS policies, works closely with finance and legal when required
.
Works collaboratively and often across functional teams to drive TGCS business objects and to resolve problems and issues through research and consulting with cross functional teams
.
Responsible for creating contracts, service projects and product quotes using quoting tools for new and existing clients and business partners.
Provides
contractual, operational, and transactional support directly to our internal and external customers.

The
Sales Operations Support Specialist II
is a developing position who can
manage autonomously
standard, basic and some advanced business scenarios
.
Will need guidance and
assistance
for more challenging deals, projects, opportunities, and tasks with some supervision
.
Has a solid understanding of department processes, tools, and Oracle?
Is capable of training new employees on fundamental business processes, tools, and Oracle.

Areas of Expertise & Special Skills
:

Bachelor’s
degree or minimum of 3 years of related sales operations / sales support work experience internal or external

Minimum 3
years of understanding and creating, validating, and processing customer contracts and product proposals for Services and HW/SW offerings

Proficiency
with Microsoft Office: Intermediate Excel skills required; Teams, One Note; SharePoint and PowerPoint recommended

Attention to details a must along with good organization skills

Oracle experience with focus on one or more of the following tracks, Projects, OKS or Q2C

Excellent oral and written communication skills

Excellent presentation skills with the ability to present to management

Personal dedication with the drive to achieve set goals and work independently

Team player that works well with others and collaborates with other organizations

Have a deep understanding of customer needs and exceed customer expectations

Time management skills to ensure all deadlines are met

Ability to work under pressure and prioritize workload, complex tasks and issues as required

Self-motivated, self-confident, and able to handle peaks of workload; enthusiastic and flexible

Provide contract review and advice, especially relative to billing and revenue recognition

Problem solving/analytical skills

Participation with annual budget planning and quarterly forecasting

An understanding of the TGCS business, customers, products and services solutions a plus

Availability to be flexible with working hours especially at month and quarter ends is critical

Responsibilities:

Quote
/Contract Creation,
Contract/Order
Review and
Validation, Contract
/
Registration/
Deal Processing
-

Provide
support
for all

commercial related activities for our Direct Accounts and Business Partners including, but not limited to, contract creation,
utilization of quoting tools,
pricing proposals,
service projects,
deal and SOW support and review, validation of contracts, SOW and purchase orders, contract management, account set-up
, product configurations, service
offerings, processing

deals
and purchase orders
efficiently
,
registering
and management of
service
contracts
and
,
support client rollout
s
and product
and offering
s
transitions
.

Work

collaboratively and often across functional teams to drive TGCS business objects and to resolve problems and issues through research and consulting with cross functional teams
.
Provide

contractual, operational, and transactional support directly to our internal and external customers.

Operations Key Metrics -
Assist in
providing
Operational Metrics
to
highlight organizational performance and
for management review and discussion on variances.

Operation Processes / Procedures
/ IT Enhancements
–
Maintaining current processes and
assist
to improve efficiency and accuracy
.