Care Transition Liaison

Responsible for developing key relationships within hospitals, with physicians, and other assigned Accounts, for business growth.

Responsibilities

• Manage external sales and marketing functions assuring appropriate referrals and admissions while facilitating smooth patient transitions Responsibilities 1.
• Develop key relationships within assigned Key Accounts and manage external aspects of patient and resident transitions2.
• Communicate with customers to determine services and care that best meet their needs, for the right care in the right place at the right time3.
• Efficiently and effectively collaborate with referral sources and Center teams to assess patient needs for compatibility with Center clinical capabilities4.
• Thoroughly educate customers and understand customer expectations to provide a positive experience, meet or exceed expectations, and to help reduce unnecessary rehospitalization5.
• Help facilitate smooth patient and resident transitions6.
• Develop and manage Account assignments in key market segments as determined with sales manager (eg physician groups, hospital(s), Assisted Living, Independent Living, Home Health, and community contacts)7.
• Collaborate with referral sources and team members to facilitate open communication8.
• Develop and maintain strong relationships with Decision Makers, Decision Influencers, and other Contacts as possible and appropriate9.
• Other duties as assigned by Manager.
• 10.
• Have or develop an understanding of financial options for Skilled Nursing coverage in order to explain options to potential patients/ residents and family members.13.
• Comply with HIPPA as this position may have access to protected health information in the resident’s clinical and financial records to conduct job duties.
• Center and outside community marketing.

Requirements

• Ability to work with individuals at all levels both within the organization and with outside contacts.11.
• Adequate computer skills for required data entry, reports and communication.12.
• Good communication skills required to communicate effectively with customers, exercise a high degree of tact and poise, and occasionally overcoming language barriers; talking and hearing essential in giving and receiving information regarding admitting process.
• Comprehensive ability required understanding and applying principles and procedures of marketing.
• Moderate discomfort does occur when census decreases.
• Must be able to work under a certain amount of stress.
• Family and resident concerns can cause discomfort.
• Must have compassion and ability to properly handle emotional situations.
• Qualifications 1.
• Bachelor’s Degree Preferred2.
• Sales experience of five years in the healthcare industry, preferably long term care

Working Conditions

External with limited internal responsibilities.

Physical Effort

Work is active; reaching, handling and finger dexterity required in operating machines (i.e., computer equipment, copier, fax, telephone, etc.). Walking and standing is necessary; lifting and/or carrying articles is required; stooping at times to file or store articles. Driving is required.