Product Manager

Role and Impact Flowserve is seeking an entrepreneurial Digital Product Manager, Specialist to serve as the strategic owner of the aftermarket digital strategy within S&S. In this role, you will define and execute the 1-, 3-, and 5-year roadmap for digital tools, technologies, and customer-facing solutions that enhance the aftermarket experience and create value across Flowserve’s service portfolio.

Responsibilities

• You will identify and develop digital offerings that improve visibility, ease of doing business, asset performance, and service delivery for customers.
• This may include capabilities such as asset-health insights, repair and service turnaround-time visibility, installed-base management, e-commerce enhancements, and other digital experiences that complement Flowserve’s repair and service offerings.
• As an individual contributor, you will partner closely with product managers supporting the ACV and IV portfolios, IT, commercial teams, QRC operations, and other stakeholders to align digital-product development and execution with customer needs, go-to-market strategies, and business priorities.
• Own and execute the 1-, 3-, and 5-year digital product strategy and roadmap for the S&S aftermarket portfolio.
• Identify, evaluate, and prioritize digital tools, technologies, and customer-facing offerings that improve customer experience, service delivery, and business performance.
• Develop digital offerings that complement Flowserve’s repair and service portfolio, including asset-health insights, repair and service turnaround-time visibility, installed-base views, e-commerce capabilities, and related digital solutions.
• Lead product discovery activities, including Voice of Customer research, user feedback, market analysis, and competitive assessment, to identify customer pain points and digital opportunities.
• Translate customer, commercial, and operational requirements into clear product requirements, business cases, roadmaps, and prioritized development initiatives.
• Partner with IT and relevant technology teams to align digital-product execution, delivery timing, architecture, and implementation plans with business and go-to-market objectives.
• Collaborate with ACV and IV product managers to identify shared digital opportunities and ensure digital offerings support broader product and aftermarket strategies.
• Work with commercial, QRC, operations, and service teams to define adoption plans, customer value propositions, launch strategies, and performance measures for new digital offerings.
• Support end-to-end digital product lifecycle management, from concept development and business-case creation through launch, adoption, enhancement, and retirement.
• Monitor key performance indicators for digital offerings, including customer adoption, user experience, commercial impact, revenue potential, and operational value.
• Use market, customer, and business insights to recommend investment priorities, product enhancements, and new digital opportunities.
• Communicate product strategy, roadmap progress, customer insights, and business outcomes to cross-functional and leadership stakeholders.

Requirements

• Qualifications Bachelor’s degree in Business, Marketing, Computer Science, Engineering, Information Systems, or a related technical discipline.
• Minimum of 5 years of progressive experience in digital product management, software product management, software development, digital strategy, e-commerce, or related technology-enabled commercial roles.
• Demonstrated experience defining product roadmaps and translating customer and business needs into actionable digital-product requirements.
• Experience collaborating with IT, software-development, data, engineering, or technology teams to deliver digital products or capabilities.
• Strong understanding of digital customer experience, product discovery, user needs, commercialization, and go-to-market planning.
• Proven ability to influence and collaborate across global, cross-functional stakeholders, including commercial, operations, technology, and product-management teams.
• Strong analytical and problem-solving skills, with the ability to use customer, market, operational, and financial data to make informed product decisions.
• Legally authorized to work in the United States without company sponsorship.

Preferred

• Qualifications Experience developing digital offerings for industrial, manufacturing, aftermarket, service, maintenance, repair, or B2B environments.
• Experience with e-commerce, customer portals, installed-base management, asset monitoring, predictive maintenance, service scheduling, or customer-service visibility tools.
• Experience working in agile product-development environments and partnering with software-development teams.
• Familiarity with QRC operations, aftermarket services, MRO, industrial equipment, flow control, valves, pumps, or similar technical industries.
• MBA, master’s degree, or relevant advanced technical degree.
• Experience using analytics and reporting tools, including Microsoft Excel and Power BI.
• Ability to work from a Flowserve location, near a Flowserve facility, or remotely; no fixed location requirement was identified for this role.

Benefits

• At Flowserve, you’ll find a range of options designed to support you and your family’s needs.
• We provide resources that help team members invest in their physical, mental, and financial well-being—regardless of role or life stage.
• Competitive salary
• Medical, dental, and vision insurance

Retirement planning and financial wellness resources

• Spending Account (FSA) and Health Savings Account (HSA) Short- and long-term disability coverage
• Life, supplemental life, child, spouse, and accidental death and dismemberment (AD&D) insurance *Benefits may vary based on location, employment status, and applicable plans.