Manager, IT Delivery

Core Responsibilities 1.

About Vanguard (Contractors Restricted)

Vanguard At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients.

To learn and develop our skills as individuals and as a team.

From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.

We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Responsibilities

• Hires, evaluates, and supervises crew.
• Provides guidance and training as necessary to develop crew.
• Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• 2.
• Responsible for delivering software releases relating to the product for the business units.
• Works with business clients to determine scope, and develops environmental requirements for each project.
• 3.
• Works closely with management to develop and implement staffing and operational plans.
• Participates in the development of short and long term department goals.
• Monitors and reports on service delivery metrics and overall performance.
• 4.
• Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives.
• Identifies opportunities for continuous improvement.
• 5.
• Leads quality initiatives to improve the delivery of service levels.
• Works with senior management in the planning, development, and execution of short and long range goals.
• 6.
• Presents status, metrics, and department initiatives at meetings with management and project peers.
• Maintains relationships with technical teams, IT, and business partners.
• 7.
• Participates in the development of the department budget.
• Reviews expenses and ensures department operates within budgetary guidelines.
• 8.
• Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.
• Participates in special projects and performs other duties as assigned.

Requirements

• Minimum of eight years related work experience, with at least five years of project management experience.
• Undergraduate degree or equivalent combination of training and experience.
• Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position.

Preferred

• Graduate degree preferred.

Benefits

• To lead through product and services that transform our clients' lives.