Floor Manager

Situated in the heart of White City, The Broadcaster is a vibrant four-floor venue with a stunning rooftop terrace.

As a Floor Manager, you’ll play a key role in shaping those experiences. This is a hands-on role where you’ll lead the floor with energy, guide and motivate the team, and make sure every guest feels genuinely looked after. With multiple floors, a busy events calendar, and a mix of locals, regulars, and destination diners, no two days are ever the same. It’s also a fantastic opportunity for someone ready to grow their leadership skills and take the next step in their hospitality career.

About Open House London

More than just a pub and dining room, we’re a place where guests come for warm hospitality, memorable food and drinks, and experiences worth coming back for.

Responsibilities

• As a Floor Manager at The Broadcaster, you’ll: Lead the floor with presence and positivity, keeping service smooth and upbeat.
• Welcome and engage with guests, tailoring their experience and making confident food & drink recommendations.
• Support and coach the team in the moment, keeping them motivated and focused.
• Oversee events alongside day-to-day service, ensuring everything runs seamlessly.
• Keep an eye on the details from atmosphere and standards to stock and equipment.
• Solve challenges quickly and calmly, keeping the team and guests at ease.
• What’s in it for you Group dining discounts across our venues.
• Staff meals & refreshments to keep you energised.
• Staff referral programme.
• Bring your friends on board!
• What we’re looking for A natural leader who inspires positivity and confidence on shift.
• A love for food, drink, and hospitality.
• Ambition to learn, grow, and take on more responsibility.
• Be part of a team that values positivity, service, and growth, and help us deliver experiences that keep guests coming back.

Requirements

• Strong communication skills and a calm, solutions-focused approach.
• A sharp eye for detail and commitment to high standards.
• Experience supporting or running events in a busy hospitality venue (multi-floor experience is a plus).

Benefits

• Team incentives and trips to celebrate successes.
• Early access to earned wages via Stream.
• After one year of service you gain an additional holiday day for each year of service (up to 5 years).