Patient Coordinator

Patient Coordinator Location: Davidson Family Medicine Job Type: Full-Time; Day Shift w/ Rotating Evening & Weekends About Avance Care: Avance Care is one of North Carolina's largest independent primary care networks, with over 35 clinics across the Raleigh/Durham, Charlotte, and Wilmington regions.

About Deerfield Management Companies

By integrating traditional medicine with on-site behavioral health and nutrition services, we deliver a highly collaborative, holistic approach to community wellness.

We are widely recognized as an innovative and supportive employer that actively eliminates healthcare burnout by offering strong benefits, teamwork culture, and flexible scheduling that protects your work-life balance!

Why Work for Avance Care?

Responsibilities

• Cohesive teamwork mitigates individual clinical burdens and optimizes patient’s and team member’s safety.
• Delivers superior patient outcomes by seamlessly combining primary care, behavioral health, and nutritional services under one roof to treat patient’s whole health.
• Patient Hospitality & Communication: Patient Greeting: Meet, greet, and assist patients promptly, efficiently, and in a professional manner.
• Answer phone calls promptly and relay detailed messages.
• Explain clinic fees, specialized services, and internal office policies clearly to patients.
• Maintain the front desk and reception area in an organized and orderly fashion.
• Appointment Coordination: Schedule and reschedule appointments, as well as coordinate walk-in patients.
• Set up new patients and update current patients’ information accurately in the EMR system.
• Point-of-Service Collections: Collect co-payments, deductibles, and co-insurances at the time of service.

Requirements

• High School Diploma or equivalent required.
• A related degree, or equivalent medical administrative experience is highly preferred Experience: 1 year of medical front desk experience strongly preferred, to navigate our fast-paced setting.
• Exceptional verbal and written communication skills, reliable multitasking under pressure, strong technical proficiency with EMR software and a patient-centered mindset.

Benefits

• Focused on keeping you healthy and secure with comprehensive medical, dental, vision, and life insurance coverage on the 1st of the month, after just 30 days of employment.
• Empowers our team members with a competitive salary.
• Plus, access to a matching 401(k), short/long-term disability, HSA, and Dependent Care FSA accounts.

What Are We Looking For?

Ready to apply? Submit your application today and elevate your healthcare career with Avance Care! Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.