User Support I

The Service Desk technicians troubleshoot and repair a variety of systems across the organization that range from computers to printers to A/V equipment to cloud-based applications and many others. The CPI Service Desk Technician focuses primarily on ticket resolution, improving CPI Card Group’s service delivery, and increasing end-user satisfaction.

About CPI Card Group

CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand.

CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance.

Learn more at www.cpicardgroup.com.

Responsibilities

• The Service Desk technician will perform a variety of activities in one or more of the following and/or related areas:- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.- Install, modify, and repair computer hardware and software.- Diagnose technical problems with networks, applications, and cloud systems.- Clearly, communicate the problem solving/support process with end users via a ticketing system.- Delegate and engage the appropriate resources to ensure issue resolution.

Requirements

• $24 - 30 hourly Qualifications Desired Skills : Passion for enriching the lives of others through the resolution of end-user issues.
• Customer-centric view on delivering service and support.
• Experience as a help desk technician or customer support role.
• A tech-savvy individual with a passion for life-long learning.
• Clear communication skills.
• Calm demeanor in times of high workload.
• Excellent written and oral communication skills; comfortable presenting ideas and concepts
• Ability to work independently and proactively
• Excellent project management skills
• Must be detail oriented and able to multi-task

Capable of thinking tactically and strategically

• Strong ‘doer’ mentality; ability to drive ideas from concept to completion
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) Elementary English proficiency communication skills necessary
• High school diploma
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment
• Visa at this time

Benefits

• Competitive pay rates and an inclusive, empowering and rewarding culture.Solid benefits package including
• Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.