Learning & Development Supervisor

About Four Seasons

• Four Seasons is powered by our people.
• We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
• Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
• We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
• Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
• It comes from our belief that life is richer when we truly connect to the people and the world around us.
• Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha.
• Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea.
• Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools.
• Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.
• Our team is our greatest asset and the key to our success.
• We demonstrate our beliefs in the way we treat each other and by the example we set for one another.
• In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us.
• Our team is built on mutual respect, collaboration, excellent service and passion.

Responsibilities

• The Learning & Development Supervisor is a culture champion within the People & Culture team, dedicated to supporting Four Seasons’ commitment to creating exceptional employee and guest experiences.
• This role helps foster a learning culture that empowers employees to realize their potential, deliver genuine hospitality, and uphold the values and standards of Four Seasons.
• Working closely with the Learning & Development Manager and department leaders, the Learning & Development Supervisor supports the design, coordination, and delivery of learning initiatives that enhance employee performance, engagement, and career growth.
• The role ensures the effective execution of onboarding, compliance, leadership development, service culture, and skills-based training programs, while maintaining alignment with Four Seasons service standards and business objectives.
• You Will Do Develop and implement the annual Learning & Development strategy in collaboration with the Learning & Development Manager.
• Manage and facilitate Embark and other core Four Seasons learning programs in collaboration with relevant presenters.
• Maintain and develop the Certified Departmental Trainer (CDT) programme and coach Departmental Trainers.
• Partner with the L&D Manager, Operational Leads to identify performance gaps and determine appropriate learning and development solutions.
• Manage mandatory, ethics, safety, compliance, and service-related learning requirements.
• Drive employee engagement, recognition, appreciation, wellbeing, and employee experience initiatives across the employee journey.
• Support employee services and P&C related initiatives in collaboration with People & Culture and operational teams.
• Manage learning and employee experience budgets, resources, systems, records, and external providers.
• Partner with the P&C Lead to drive hotel-wide learning, culture, employee experience.

Requirements

• You Bring Minimum 2 years of experience in a learning, training, talent development, human resources, or related role.
• Degree or Diploma in Learning & Development, Human Resources, Organizational Development, Hospitality Management, Business Administration, Education, Psychology, or a related field preferred but not required.
• Presentation & facilitation skills Strong communication, facilitation, coaching, influencing, and organizational skills.
• A proactive, professional, and service-oriented approach.

Preferred

• Experience in hotel operations, preferably luxury hospitality or another customer-centric service environment will be an advantage.
• Experience working with diverse cultures.

Benefits

• Our Offering Four Seasons believes in offering the best to the best; check out some of our amazing benefits!
• An opportunity to be a part of a cohesive team with opportunities to build a successful career with global potential The opportunity to engage in a diverse and challenging work environment
• Complimentary and or Discounted Hotel Stays Competitive Salary (Tax-Free) Excellent Benefits Package that includes: Medical, Dental, and vision

Work Authorization

Hotel will apply for the work authorization for a successful candidate.