Adv Brokerage Operations Professional

This position is accountable for answering incoming phone calls and processing new account documents, maintenance requests, distributions, and brokerage account transfers, including ACAT and non-ACAT transfers of assets.

This position focuses on using job or technical knowledge and skills to serve customers effectively. Willingly cooperates and works collaboratively to accomplish department objectives.

Responsibilities

• This includes analyzing and processing non-routine and/or complex new business and service transactions, including not-in-good-order (NIGO) items.
• This position will also make outbound calls as required.
• Ensures service-related activities are performed quickly, accurately, cost-effectively and in compliance with internal service and state and federal regulatory standards.
• Provides support in the development of policies/procedures and quality assessments.
• Provide services as part of a brokerage operations functional team.
• This includes answering member and field phone calls, assisting other team members, managing workflow, flexing to provide functional coverage and collaborating with other service teams.
• Maintain a thorough understanding of brokerage operations products, services and affiliated systems including the NFS and Thrivent systems and applicable operational policies and procedures.
• Build and maintain a high quality and professional working relationship with all field professionals, clearing firm and internal business units.
• Analyze, approve and provide high quality and timely service assuring strong member and field satisfaction and achieving and exceeding established service level timeframes.
• Provide quality customer service by providing detailed, accurate and timely communications to ensure the field and clients have a reasonable understanding of the operational status of the account.
• Achieve or exceed department quality standards.

Requirements

• Job Qualifications High School diploma, 1-2 years related
• Financial Services industry experience

Strong written and verbal communication skills

• Proficient with Microsoft Office suite tools, Microsoft Outlook in particular FINRA Series 7 and 63/65, or 66 required or obtained within 90 days of hire.
• Additional licensure by manager approval as specific job accountabilities warrant.

Preferred

• Bachelor’s degree in a relevant field i.e. Business, Finance, Economics 3-5 years experience in Brokerage industry, with particular focus in Account Transfers, including ACAT and non-ACAT/TOA processing

Pay

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose.

We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent.

The applicable salary or hourly wage range for this full-time role is $25.21 - $34.11 per hour, which factors in various geographic regions.

The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Benefits

• Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives.
• That extends to our benefits.
• various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits.
• Eligibility for receipt of these benefits is subject to the applicable plan/policy documents.

Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state , or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation , please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.