Sr. Site Reliability Engineer

We're hiring a Senior Site Reliability Engineer to strengthen the reliability, scalability, and performance of our high-traffic, multi-tenant SaaS platform, including the e-commerce systems behind our recognition and awards programs. You'll join a small SRE team that supports a large portfolio of applications. We're not patching the old way of working; we're replacing it with an engineered approach grounded in SRE principles: clear service ownership, SLOs, automation, and repeatable processes. The work starts hands-on, with support requests, ticket handling, and operational cleanup, and every piece of it is an opportunity to understand a problem well enough to engineer it out. You'll help define the standards, tooling, and practices the team runs on going forward.

About O.C. Tanner

• O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences.
• Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work.
• Our Culture by Design approach provides expert services to organizations looking to create great workplaces.
• Our global team of 1,500 people hail from 58 countries and speak 62 languages.
• As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.
• Join us as we help people all over the world thrive at work.

Responsibilities

• Design, implement, and maintain monitoring, alerting, and tracing for cloud-native applications.
• Define and track SLOs and error budgets, and drive improvements in uptime, latency, and overall system performance.
• Manage our observability tooling, which currently includes OpenTelemetry, Datadog, and Coralogix.
• Work with engineering teams to define the metrics, logs, and traces needed for new and existing services.
• Handle operational requests and support tickets from engineering teams.
• Identify recurring work and automate it away.
• Serve as incident commander for major incidents.
• Lead root cause analysis and blameless postmortems, and drive action items through to completion.
• Improve how incidents are detected, escalated, and resolved.
• Manage and optimize Kubernetes clusters and AWS resources.
• Automate infrastructure provisioning and scaling with Infrastructure-as-Code.
• Partner with software engineering teams on reliability and monitoring requirements, and help them adopt practices that improve resilience and performance.
• Participate in a regular on-call rotation, with follow-the-sun coverage shared with our team in India.
• Respond to alerts, troubleshoot issues, and restore service during outages.
• Reduce alert noise and make on-call more effective over time.

Requirements

• Qualifications 5+ years in Site Reliability Engineering, DevOps, or a related role
• Proficiency in at least one modern programming language, such as Python, Go, or Java Experience with Infrastructure-as-Code tools such as Terraform or CloudFormation Strong working knowledge of AWS and Kubernetes Hands-on observability experience with OpenTelemetry, Datadog, or similar platforms, including metrics, logging, tracing, and alerting strategies for distributed systems A track record of managing production incidents and reducing MTTR Preferred Qualifications Experience with CI/CD pipelines and automation frameworks

Why Join Us?

• Help shape SRE practices on a team where your work will be visible and your input will matter
• Work on a high-traffic platform used by millions of people at thousands of companies

Preferred

• Experience with e-commerce or high-traffic, multi-tenant SaaS systems

Benefits

• Hybrid schedule with three days onsite and two remote
• Competitive compensation, benefits, and opportunities for growth

About the Role

This is a hybrid role based in Salt Lake City, Utah, with three days onsite and two days remote each week.