Practice Supervisor

We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock.

Bluebird Kids Health is seeking a highly motivated and experienced practice supervisor with a patient and family-first mindset to oversee the day-to-day operations in , FL. As the Practice Supervisor, you will manage a range of operational and clinical responsibilities to maintain seamless clinic operations. This includes overseeing administrative and clinical staff, coordinating patient care, ensuring compliance with healthcare regulations, supporting site-specific growth initiatives, and upholding the highest standards of patient satisfaction. The ideal candidate will have proven leadership abilities, an in-depth understanding of healthcare administration, and a deep commitment to delivering exceptional care.

About Bluebird Kids Health

About Bluebird Kids Health

• Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care.
• We are on a mission to provide exceptional care, so every child can thrive.
• Our care model includes robust care coordination, chronic disease management, and other population health supports.
• Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team.

Responsibilities

• Growth & Outreach: Lead site-specific growth initiatives and outreach efforts to drive patient engagement.
• Budget Management: Contribute to site-based budgeting process, monitor expenditures and identify cost saving opportunities.
• Revenue Cycle Management: Manage on-site patient registration, insurance verification, co-pay and outstanding balance collection, and clinical documentation submission to maintain an efficient revenue cycle.
• KPI Reporting: Measure, analyze, and report on key performance indicators (KPIs), using data-driven insights to optimize performance and support continuous improvement.
• Central Operations Coordination: Collaborate closely with central operations teams (e.g., call center, triage) to support patient needs, resolve issues, and ensure seamless coordination across departments.
• Community Partnerships: Support Bluebird Kids Health efforts to build and maintain relationships with community organizations, schools, and local groups.

Operations Management

• Site Leadership: Provide on-site leadership to foster a positive, supportive work environment where team members feel empowered to deliver exceptional care.
• Team Culture: Develop initiatives to boost team morale, collaboration, and an inclusive culture aligned with Bluebird Kids Health values.
• Staff Management: Directly manage the on-site team of reception staff, medical assistants, and nurses, including assessing and ensuring competency of direct reports.
• Human Resources: Manage the full employee experience at the site—from interviewing and onboarding to training, development, and retention of staff.
• Coordinate staff schedules to optimize coverage.
• Oversee the upkeep, cleanliness, and maintenance of the clinic in coordination with facilities vendors.
• Manage supply ordering and inventory management, ensuring essential supplies are always available.
• Collaborate with external vendors, ensuring adherence to all policies and procedures and resolving any issues that may arise.
• Serve as the primary liaison to the IT, Security, and Technology teams for all site-based hardware and software needs.
• Maintain and implement emergency operations plans, ensuring staff are trained and ready to respond effectively to any crisis.

Clinical Operations

• Support continuous learning and clinical excellence through ongoing training and development.
• Lead the implementation of quality, safety, and compliance programs, ensuring adherence to healthcare regulations and Bluebird Kids Health standards.
• Ensure adherence to infection control protocols for a safe environment.
• Streamline patient flow to minimize wait times and enhance patient/family experience.
• Partner with clinical leadership to ensure adherence to clinical protocols and standard operating procedures.
• Collaborate on quality improvement initiatives to enhance clinical processes and patient outcomes.
• Create a child- and family-centered environment, driving exceptional patient experience and promptly addressing any concerns.
• Oversee vaccine program administration, ensuring proper storage, inventory, and compliance with regulatory standards.

Requirements

• Bachelor's degree in healthcare administration, business management, or related field (preferred), or equivalent experience.
• Proven experience as a practice manager or in a similar healthcare management role. Pediatric experience a plus.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire staff.

A patient-first mindset with strong customer service skills

• Excellent organizational and problem-solving abilities.
• Knowledge of healthcare regulations and compliance requirements.
• Proficiency in Microsoft 365 applications and electronic health records systems.
• Ability to engage and motivate teams in a mission and results-focused work environment.
• CPR certification (preferred).

Benefits

• The opportunity to work within a mission-driven pediatric care delivery organization.
• A competitive compensation package with performance incentives.
• A collaborative and dynamic workplace with significant professional growth