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Technical Services Representative – Tier 1, German speaker (fluent)

Axis

Technical Services Representative – Tier 1, German speaker (fluent) Job Description Axis Communications is a leading technology company committed to fostering an inclusive and diverse work environment. We are thrilled to announce an exciting job opportunity within our Technical Services team. We are looking for a German-speaking Technical Services Representative to join our team in the Middle Europe region.

As a Technical Services Representative, you play a crucial role in delivering exceptional support to our partners and customers. You work closely with Technical Services Engineers, Reverse Supply Chain, and other internal stakeholders to provide product-specific assistance within the support flow for Return Material Authorization (RMA) and technical guidance. Your responsibilities include approval, follow-up, coordination, and clear communication with customers and RMA partners. You are also expected to perform initial technical troubleshooting, which makes an interest and basic IT or hardware knowledge a strong advantage in this role. You will handle cases through different support channels, including phone and web support, which is a core part of the position. Together with your Tier 1 colleagues, you will also be part of the EMEA Technical Services Representative virtual team, supporting and handling RMA-related inquiries across the EMEA region when needed. Join our dynamic team of approximately 50 professionals based in Lund, Sweden.

About Axis

A Multicultural Environment of Innovation As a member of the Axis team, you’ll be immersed in a vibrant, multicultural environment.

Working with cutting-edge technology and a highly esteemed brand, you’ll collaborate with colleagues who are pivotal in driving Axis toward its goal of industry leadership and delivering state-of-the-art service to our valued customers.

Ready to Make an Impact?

  • While “openness” may be a buzzword elsewhere, at Axis, it’s at the heart of our identity.
  • Our greatest asset lies in our ability to collaborate.
  • We recognize that brilliant ideas can emerge from any corner, so we actively encourage everyone to contribute and innovate.
  • Axis Communications We enable a smarter and safer world by creating innovative solutions for improving security and business performance.
  • As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
  • With around 6,000 committed employees in over 50 countries, we collaborate with partners worldwide.
  • Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected.
  • United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
  • Let´s create a smarter and safer world For more information about Axis, please visit our website www.axis.com .
  • Listen to Axis Communications Playlist

Responsibilities

  • Tier 1 Support: Provide high-quality frontline support to our partners and customers in the Middle Europe region.
  • This includes responding to inquiries, performing basic troubleshooting, and ensuring issues are resolved in a timely and professional manner.
  • You will take a leading role in handling RMA cases and in improving support workflows by identifying gaps, providing insights, and ensuring a coordinated approach across departments.
  • Supporting your regional TSR colleagues will also be a natural part of your work.
  • Interact with both external and internal stakeholders across multiple channels, including web-based ticketing, phone, and chat.
  • Strong communication skills are essential to provide timely, accurate, and exceptional service.
  • RMA Authorization : Strive for prompt and efficient resolution of customer inquiries, taking ownership of each case once it has been classified to go via the RMA Workflow.
  • Assist customers with product system navigation, including guidance during first-time installations.
  • Assist customers with light hardware troubleshooting to identify potential issues and determine whether a unit requires repair or replacement.
  • Invoicing Support partners & customers with invoicing questions.
  • Provide support for RMA-related tasks and technical issues while continuously improving and deepening your knowledge in both areas.
  • Take a look at your future team behind the scenes by clicking/pasting this link: https://youtu.be/7IhTip6pfMA Qualifications for the role
  • As a Technical Services Representative , we seek individuals with the following attributes: Effective Communication and Problem-Solving Skills : The role demands strong communication abilities and adept problem-solving skills.
  • Your energy, self-sufficiency, and commitment to excellence are essential for success.
  • Understand the customer’s perspective and deliver exceptional service while being responsible.

Requirements

  • Professional communication, adaptability to customer needs, and diligent follow-up are critical requirements.
  • Fluent level in German & Excellent level in English.
  • Practical experience gained from working in the IT industry & Customer support.
  • Strong technical Interest is merited .

Preferred

  • Proficiency in Dutch and/or another language is an added advantage.

Benefits

  • Daily breakfast provided.
  • Enjoy the classic “Swedish Fika” tradition every Friday Access to physical training gym
  • Comprehensive insurance coverage
  • Robust onboarding program

Type of Employment

Trial of Qualifications (Fixed Term) Posting End Date 2026-11-13 Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

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