Content Moderator (Spanish)

David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Content Moderator to join their team in Lisbon. The successful candidate will review content moderation decisions for a leading social media platform, identify quality issues, and ensure consistent application of platform policies and community standards.

Responsibilities

Content Moderator Location: Lisbon, Portugal Work model: on-site

• Full-time DUTIES AND RESPONSIBILITIES: Review completed content moderation cases to ensure accuracy and compliance with platform policies
• Evaluate decisions involving sensitive content, including hate speech, violence, self-harm, and child safety
• Identify quality issues, recurring errors, and inconsistencies in policy application

Investigate root causes of errors and recommend improvements

• Provide constructive feedback to moderation teams and participate in quality calibration sessions
• Spanish cultural, linguistic, and political knowledge when assessing complex cases
• Monitor quality trends and support improvements in moderation accuracy
• Escalate high-risk cases and policy-related concerns through appropriate channels
• Maintain confidentiality and comply with data protection standards.

Requirements

• Native/fluent Spanish both written and spoken.

Fluent in English (B2 level and higher)

• Strong understanding of Spanish cultural, social, and political contexts
• Excellent analytical skills, attention to detail, and critical thinking abilities
• Strong communication skills and ability to provide constructive feedback
• Ability to interpret policies and apply guidelines consistently
• Emotional resilience when reviewing sensitive or potentially disturbing content
• Comfortable working independently and using digital tools
• Flexibility to work rotational shifts, including weekends and evenings

Preferred

• Previous experience in Content Moderation, Quality Assurance, or Trust & Safety is considered an advantage.

Benefits

• Competitive salary package with performance bonus on top Christmas and holiday allowances
• Meal allowance Health insurance from day one of employment Six-week training programme Company-provided accommodation option for eligible candidates
• International working environment and professional development opportunities
• Guidance and tools to reach career potential
• And much more!