Business Performance Reporting Analyst

This will be on a WFH setup (tagged in Ibex Shaw, Mandaluyong) and on a Midshift. The Performance & BSC Reporting Analyst is responsible for managing and enabling performance reporting across technical and non-technical teams, with a primary focus on Balanced Scorecard (BSC), productivity tracking, and data quality.

Responsibilities

• This role ensures that all performance data is accurate, standardized, and actionable, providing leadership and client stakeholders with clear visibility into operational performance.
• The role acts as a key contributor in consolidating reporting across teams, improving existing trackers, and delivering structured insights that support performance management, accountability, and continuous improvement.
• Own and manage all Balanced Scorecard (BSC) and performance-related trackers across technical and non-technical teams.
• Consolidate all BSC, productivity, and performance data into centralized, leadership-ready reports and dashboards.
• Ensure all trackers (BSC, productivity, improvement, and operational trackers) are accurate, complete, and consistently maintained.
• Perform regular data cleanup, validation, and standardization across all team trackers.
• Identify gaps, inconsistencies, and risks in reported data, and proactively escalate issues to leadership with recommended actions.
• Partner with team leads and stakeholders to ensure alignment on KPI definitions, reporting standards, and data interpretation.
• Extract and analyze data from tools such as Jira, Confluence, and Power BI to support reporting requirements.
• Continuously improve existing trackers by enhancing structure, usability, and reporting efficiency.
• Translate data into clear, actionable insights to support performance management and decision-making.
• Support leadership reporting needs by providing timely, accurate, and structured outputs.
• Track and monitor action items related to performance gaps, ensuring closure and accountability.
• Prepare and deliver daily, weekly, monthly, quarterly, and annual reports, and support additional reporting requirements for client stakeholders and internal leadership as needed.
• Continuously explore, learn, and apply automation and AI tools to enhance reporting processes, improve efficiency, and support evolving business and client needs.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience in reporting, analytics, or performance management.
• 3–5+ years of experience in reporting, data analysis, or performance tracking roles.
• Strong understanding of KPI frameworks and Balanced Scorecards (BSC).
• Proficiency in reporting tools such as Excel/Google Sheets and Power BI.
• Experience extracting and analyzing data from Jira and Confluence.
• Strong data validation, cleanup, and standardization skills.
• Ability to identify trends, gaps, and risks, and translate them into actionable insights.
• Strong attention to detail and data accuracy.
• Good stakeholder management and communication skills.
• Ability to escalate issues effectively and drive resolution across teams.
• Willingness and ability to learn new tools, including automation and AI solutions, to support reporting and process improvement initiatives