Server Temporary

The server/attendant must provide friendly, efficient service of food and beverages & retail desired by guests and then collecting accurate payment.

Responsibilities

• Serve food and beverages, and/or assist in all store operations (Marketplace and MarketplaceBeach) while maintaining the highest quality service standards and hospitality for all guests.
• The server/attendant must maintain the work area and equipment in a clean and operational status, follow up cash handling procedures self-cashier, complying with Marriott’s standards of food handling and food service at all times.
• Poseer el “Carné de Manipulador de Alimentos”.
• Items include but are not limited to: wine opener, telephone, point of sale system, calculator, carpet sweeper or vacuum, mop, coffee and espresso machines, juice machines, credit card reference checking systems
• Approach every guest and associate in a friendly, service-oriented manner
• Maintain regular attendance in compliance with the Marriott standards, as required by scheduling will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
• Comply at all times with the Marriott standards and regulations to encourage safe and efficient hotel operations
• Check work place assigned to you prior to opening for proper set up and cleanliness
• Handle station assigned to you, do not leave the floor except with permission of your supervisor
• Be knowledgeable of all menu items, their garnish, contents, preparation methods and prices
• Be knowledgeable off all Retail products and prices
• Be prepared to answer any guest question about the menu in a direct, concise way
• Know use records
• Be aware of daily specials and ‘86’ items

Smile and greet guest upon arrival

• Speak to guest in a warm, friendly and courteous manner.
• Use their name as often as possible Avoid slang and hotel jargon Serve guest order promptly and according to service standards Be able to operate the point of sale equipment ( Squirrel ).
• No voids or deletes, reprints of checks etc. without management approval All food and beverage orders must be pre-rung in the Squirrel .
• No F&B items must be given out without a check Follow guest order procedures as trained, write neatly and clearly on the guest check.
• Repeat guest order at all times Know proper beverage, liquor and wine service Buss all tables with attention to following areas: Table top dry and non sticky Pick up litter Ashtrays clear and clean after max.
• 2 butts and after each table service Table accompaniments reset and clean according restaurant procedure Maintain two clean side towels at all times.
• One should be damp for cleaning table tops and a dry towel for wiping chairs
• Proper bussing procedures

Glassware will not be stacked in glassware

• All silverware will be flat on tray, not dishes
• All condiments are returned to their proper place in side stands or aisle
• All soiled ashtrays will be replaced with clean ashtrays taken to utility, never empty the ashtray at the table
• Trays to be well balanced

Always back trough doors, never kick

• Always stop when someone crossed your path, be alert to everyone, welcome guest at al time.
• In case of guest complain use the P.L.E.A.S.E.D. process to do everything in your response procedure to ensure that the guest is delighted.
• Understand empowerment principles to ensure guest satisfaction.
• Think of creative ways to say YES Gather and implement all tools for running shift, e.g. pen, wine opener and lighter
• Ensure that all side work is done on daily basis
• Make us of up selling and suggestive selling techniques to increase guest satisfaction and sales
• Responsible for shipment/invoice verification, merchandise, pricing, stoking and assist in inventory control.
• Have knowledge of all activities in the resort.
• Be knowledgeable of C-7 sheet and spillage sheet.
• Comply with Checklists The server has to perform other duties as required
• In addition to these functions, he/ she is expected to: - Provide warm and friendly service at all times - Practice safety standards at all times - Understand the Guest Response procedures and report all complaints to AYS - Attend department meetings - Inform your manager if issues exist that you can’t solve - Adhere to the time set for meal breaks - Be able to work all shifts, weekends and holidays - Adhere to all Hotel policies and internal procedures - Present a professional appearance at all times and comply with all grooming and uniform standards - Attend and participate at 15 Minutes pre-Shift
• Meetings every day - Develop and maintain positive communication skills with peers, managers and all other departments in the hotel - Be flexible to assist other departments when needed with authorization from your manager - Carry out all reasonable requests by management which he/she is capable of performing - Other duties as required

Requirements

• Qualification Standards: Bachillerato diploma or higher Or Título de un centro de enseñanza en Hostelería/Restaurante.

English is required

• Exerting up to 20 kg of force occasionally and/or up to 9 kg of force frequently or constantly to lift, carry, pull, push or otherwise move objects
• Rotate all F&B and Retail outlets (EL Med, Beach Side, La Taperia, Market Place and Market Place Beach and other future openings in F&B and Retail) Flexibility to work on different shift as am, pm, weekends and holidays.
• Good communication skills, outspoken, enthusiastic, open-minded, polite, warm friendly with a natural smile, calm, professional disposition, responsible, self confident, good organisational skills, presentable appearance, team player, able to entertain, able to work under pressure, reliable, dependable, honest, flexible and a positive attitude which reflects the passion to create incredible vacation experience
• Hospitable and outgoing mentality
• Good communication skills
• Service and detail oriented

Preferred

• Previous F&B and Retail experience is a plus
• Experience in a hotel or related field preferred

Physical job requirements

Frequent bending, kneeling and stooping, lifting up to 30kg, climbing ladders and up to 5 floors of stairs - Walking and working outside of air-conditioned areas - Maintain a neat and professional appearance at all time

Notice

This hotel operates 7-days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move you from your accustomed shift and/or rotate you over different departments and properties as business demands. In addition, this is a hospitality service driven business: therefore, a friendly, hospitable personality must be projected at all times. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.