Head of Site - Dallas

You won’t inherit a manual warehouse or repeat what’s been done before. You’ll lead a high‑reliability, technology-enabled sortation operation where on‑the‑floor execution, discipline, and real-time decision‑making determine success.

As the Head of Site for our first ever sortation centre in the US, you’ll own performance, safety, people, and flow every shift. This is a hands-on operational leadership role where calmness under pressure, disciplined execution, and evidence-based problem solving define success.

You will directly manage our operations managers and work closely with central teams focused on Workforce Management and Training & Education to ensure the site runs safely, efficiently, and on time.

This role is perfect for operators from aviation, rail, manufacturing, or other high‑reliability environments who excel in fast-paced, 24/7 operations.

About Relay Technologies

• Relay is fundamentally reshaping how goods move in an online era.
• Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups.
• We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction.
• Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate.
• We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
• ~160 people, around half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
• This is not a legacy logistics job. This is a chance to launch Relay into the Americas.
• You understand and can demonstrate the pressures of working in a 24x7 operation, where on-time success is the most critical lever

Who Thrives at Relay?

• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
• People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
• Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
• If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.

Responsibilities

• Lead Daily Operations: Own the sortation floor with a visible, on-the-ground leadership presence.
• Deliver On-Time Success: Maintain stable flow, protect throughput, and ensure parcels move on time, every time.
• Lead Shift Managers and their teams with clarity, feedback, and accountability.

Run a 24/7 Operation

• Drive operational discipline, safety compliance, and repeatable processes.
• Partner with Workforce Management and Training to forecast labour, maintain competence, and lift capability.
• Ensure equipment uptime, consumables availability, and operational continuity.
• Who Will Thrive in This Role

Requirements

• Oversee night-shift and round‑the‑clock operations with discipline and precision.
• Make calm, real-time decisions using evidence, not instinct.
• Disciplined operator with deep experience running high‑reliability, high‑tempo environments
• Calm under pressure and able to make fast, data‑driven decisions
• Strong people manager who develops leaders and holds teams accountable
• Execution‑first mindset with a focus on repeatability, structure, and on‑time delivery
• Experience managing a 24/7 operation, including night shifts

Clear communicator who gives direct, respectful feedback

• Real-time problem solver who manages flow, labour, and queues dynamically
• Culture builder who maintains a safe, high‑trust, high‑expectation environment

Practical thinker who values simplicity and operational clarity

• You have worked in a startup or can prove that you have worked in an environment with hyper growth and constant change
• You define problems clearly and measure your impact meticulously.
• You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.

Relay is an

equal-opportunity employer

committed to diversity, inclusion, and fostering a workplace where everyone thrives.