[CES] Principal, Program Management (Instant Commerce Business & Operations)

Company Introduction

"CES (Coupang Eats Services) manages dedicated delivery partner operations and service teams that support customers, store owners, and delivery partners.

We wow our customers by delivering what they want, when and where they want it. We also provide OSS (One-Stop Service) to help our restaurant partners connect with hungry customers by solving all types of problems related to our EDP (Eats Delivery Partners).

If you are interested in redefining the future of food delivery, join us. With Coupang’s innovative technology, Coupang Eats Services will continue to offer delicious food to customers, empower local businesses, and generate new ways for delivery partners to earn, work, and live."

Role

Overview

Program
Management
within

the
Business &
Operations

organization

at

Coupang

Eats
Services (CES)
will

lead

the

Operational

Excellence

initiatives
.
This

role

is

responsible

for

optimizing

operations
,
managing

supply

chain

performance
,
enhancing

customer

experience
,
identifying
and
executing

key

operational

improvement

processes

across

the

organization
.
Leveraging

strong

analytical

capabilities
and
a

customer-centric

mindset
,
you

will

try

to

improve

the

overall

efficiency
of
operations
and
customer

experience
.

What

You

Will

Do

Operational

innovation

across

Coupang

Eats

Delivery
and
establish

standardized

operating

processes

while

strengthening

execution

through

planning
and
governance
.

Develop
and
execute

new

strategies

for

improving

the

rider

supply
and
optimising

the

cost

Drive

process

improvements
,
automation
, and
digital

transformation

initiatives

through

in-depth

operational

analysis
.

Analyze
KPI
performance
and
generate

data-driven

insights

to

support

strategic

decision-making
.

Basic

Qualifications

8+
years
of
experience

in

E-commerce
,
Consulting
,
Strategy
, Business
Analysis
,
or

related

functions
.

Proven

track

record
of
leading

enterprise-level

projects
.

Strong

problem-solving

skills

with

the

ability

to

structure
and
resolve

complex

business
and
operational

challenges
.

Experience

developing
and
executing

initiatives

that

drive

measurable

operational

improvements
and
business

outcomes
.

Demonstrated

leadership

in

fast-paced
,
agile

environments

with

a

strong

bias

for

action
and
execution
.

Proven

ability

to

influence
and
collaborate

effectively

with

Product
, Technology, Business
teams
, and
external

partners

Preferred

Qualifications

Experience

in

operations

consulting
,
food

delivery
,
ride-hailing
,
e-commerce

supply

chain

management
,
or

last-mile

logistics

industries
.

Experience

leading

agile
,
metrics-driven

organizations

in

high-growth

companies
,
including

startups
.

Recruitment Process and Others

Recruitment Process

Application Review - Job Fit Interview - Focus Interview - Offer

The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.

Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

https://www.coupang.jobs/en/privacy-policy

Document Return Policy

This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It

by email
(
recruitingops@coupanges.com
)
. In such case, within fourteen (14) days from the date

of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.