Driver Verification Agent

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Driver Verification Agent to join our team in

About takealot.com

Cape Town

• Join Our Mission at Takealot Fulfilment Solutions | We Are TFS
• Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.
• Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
• At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

Work with cutting-edge systems in a fast-paced environment

Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Responsibilities

• Monitor and correct Drivers Profiles in line with SOP.
• Provide input on SOP reviews.
• Conduct audits on all compliance documents.
• Capture the driver's details on Driver Verification Control Spreadsheet (Excel).
• Attend to the Driver Transfer mailbox and action transfer requests.
• Turn-off IC Drivers with expired documents and E-Learning.
• Send weekly emails to hubs informing them of expired documents and e-learning.
• Accurately compile verification stats on the assigned Monthly Recruitment & Verification letter and submit to relevant stakeholders i.e. Franchisee, Hub recruiter, FM & FCC.
• Action all verification requests via the Zendesk ticketing system.
• Complete daily reports on performance (Verification & Clean up).
• Take responsibility for matters and work assigned.
• Attend weekly team meetings timeously.

Requirements

• Exceptional organizational and compliance and administrative skills.
• Have a keen eye and attention to detail.
• Must be able to work under pressure and high workloads from time to time.
• Must be able to think outside of the box and be proactive in your approach to your responsibilities.
• A Solutions-oriented and attention to detail – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables)
• Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical.
• Ability to present ideas succinctly, in writing and verbally.
• Versatile and with an appetite to learn from the experience of others and independently through experimentation and research.
• Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact.
• Matric
• 1 – 2 Years Audit / Document Management Experience
• KYC & AML experience
• Must be knowledgeable on Excel, PowerPoint, and Google Workspace
• Knows how to work under pressure
• Works well in a team
• Must be computer literate.

Benefits

• Purpose-driven impact: Transform lives through logistics innovation
• Thrive in an agile space that champions continuous improvement

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.