Supervisor - Customer Service & Operations (Full-Time)

Time to step up into a people leadership position? We have a Supervisor - Customer Service opportunity or what we call a Senior Rental Operations Agent to guide our team to ensure we are delivering a superior service and product to our customers.

The Senior Rental Sales Agent is the face of our brand! In this position you will interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

About Avisbudget

Large, stable global organisation

Avis Budget Group We don't just rent cars.

We're changing the way people move.

Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Mackay Queensland Australia

Responsibilities

• What you’ll do Establishing customer car rental needs by actively listening
• Assist with leadership duties
• Review in detail ABG’s various add on’s and services as to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answering customer questions and inquiries
• Ability to follow procedures and adhere to company guidelines and standards

Requirements

• Ability to work in a fast-paced environment while delivery exceptional customer service
• Comfortable learning and using various computer systems to accurately input rental information

Preferred

• Previous experience within retail, hospitality, customer service, sales or similar roles

Benefits

• Leadership position $34.36ph + Loadings + Bonuses Fulltime Permanent role (38h pw) 5 Weeks of Annual Leave Training provided to help you achieve your goals & reach your potential

Supportive, friendly, and caring culture

• Opportunity to grow and move internally within our business
• Benefits and Perks $34.36ph + loadings/overtime rates + performance
• Bonuses 5 Weeks of Annual Leave Employee discounts on car rental across Avis Budget Group Full training provided to help you achieve your goals & reach your potential
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

What we’re looking for Applicants must have a full and valid driver’s licence This is a full-time position and requires availability to work on a rotational roster that includes weekdays, weekends and public holidays