Customer Experience Associate

Customer Experience Associate Job Description Summary Job Description Summary As a Customer Experience Associate, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.

About Cw

• At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact.
• We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients.

Responsibilities

• Meet and greet visitors proactively in a timely manner
• Manage reception services to ensure a positive customer experience
• Announce arrival of guests; Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.

Accountable for workplace operations

• Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, etc. are clean and are being used for the correct purpose
• Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues

Ensure locker and parking data integrity is maintained

• Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements
• Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace

Requirements

• Strong reception or hospitality / customer service background
• Professional verbal and written communication skills
• Ability to multi-task
• Able to demonstrate a common sense approach to problem solving

Preferred

• School Certificate Why join Cushman & Wakefield?

Benefits

• As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; Being part of a growing global company; Career development and a promote from within culture; A Supportive and flexible environment; A workplace which promotes diversity and inclusion in everything we do.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO

“Cushman & Wakefield”