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Enterprise Retention Account Executive

Cable One

As an Enterprise Retention Account Executive, you will be a strategic partner to mid-market and enterprise-level organizations, focusing on renewing and upgrading existing services.

About Cable One

  • Overview At Cable One and our family of brands, we keep our customers and associates connected to what matters most.
  • a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Responsibilities

  • Your primary goal is to maintain and grow relationships with current clients, ensuring they continue to receive optimal value from Sparklight services.
  • You’ll drive retention initiatives, identify upsell opportunities, and deliver measurable business outcomes through exceptional service.
  • Engage with existing enterprise clients to understand evolving business needs and present tailored solutions that maximize value and satisfaction.
  • Proactively manage contract renewals, address potential churn risks, and ensure high customer retention rates through strategic outreach and relationship-building.
  • Identify opportunities to upgrade services within the current client base, leveraging insights into client operations and industry trends.
  • Consistently meet or exceed monthly retention and upsell targets through disciplined execution and strategic account planning.
  • Partner with internal teams (engineering, product, support) to ensure seamless delivery, issue resolution, and ongoing client satisfaction.

Requirements

  • Stay informed on industry trends, competitive landscape, and emerging technologies to position Sparklight as a trusted advisor for existing clients.
  • At least one year of B2B account management or retention experience, preferably in telecommunications, SaaS, or technology services.
  • Proven ability to manage complex renewal cycles and engage senior leadership stakeholders.
  • Strong understanding of enterprise business drivers and technology solutions.
  • Excellent communication, negotiation, and presentation skills.
  • Self-motivated, organized, and results-driven with a professional demeanor.
  • Requires a valid driver’s license, reliable vehicle, and a good driving record.

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