jobapplierQuality Analyst - Penang
Teleperformance
- MY-Pulau Pinang-Bayan Lepas | MY-Pulau Pinang-Georgetown
- 1+ years
- Bachelor's degree
- Posted
This job is closed: the employer no longer lists it.
Skills
Required
- call center
Responsibilities
Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects
Requirements
Bachelor’s degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Minimum 1 years’ experience as QA in call center
- Must be proficiency in English & Cantonese in terms of written, reading and speaking
- Able to start work immediately is preferred.