Night Lead, Hope Lodge - Thursday - Saturday
- Rochester, United States
- Lead/Staff
- Posted
- At the American Cancer Society, we're working to end cancer as we know it, for everyone.
- It is a calling. And the people who answer it are fulfilled. The Night Lead oversees overnight lodge operations, ensuring guest safety, security, and comfort.
About Acs
- Our employees and 1.3 million volunteers are raising the bar every single day.
- We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
- The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission.
Responsibilities
- This role responds to emergencies, conducts security checks, manages nightly reporting, and resets the lodge for the next day.
- Monitor and address guest needs during overnight hours (25%) Conduct security patrols and enforce safety protocols (20%) Respond to emergencies and coordinate with staff or emergency responders (20%) Complete nightly reports, reconcile check-in data, and manage room inventory (15%) Inspect guest rooms and public areas for cleanliness and readiness (10%) Launder linens and reset common areas for the next day (10%) EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: High School Diploma or Equivalent Additional education or training in hospitality management, security, or related field preferred.
- Minimum 1 year experience in hotel, hospitality, healthcare or a related field, with knowledge of overnight operations, guest services, and night auditing procedures.
Requirements
- Knowledge of security and emergency response procedures
- Ability to work independently during overnight hours
Strong communication and problem-solving skills
- Ability to manage multiple tasks and maintain accurate records
- Proficiency in reservation systems and Microsoft Office Suite TRAVEL REQUIREMENTS: Minimal Travel Required PHYSICAL REQUIREMENTS: The position may require extended periods of standing, particularly during patrols and inspections of the lodge.
- Occasional lifting and carrying of items such as supplies, equipment, or luggage may be necessary, particularly during administrative tasks or emergency situations.
- The ability to perform tasks that require manual dexterity, such as operating security equipment or conducting inspections, may be required.
- The role may require physical endurance to handle the demands of overnight shifts, including responding to emergencies or unexpected events that may occur during the night.
- The position may involve sensory demands such as visual and auditory perception, particularly when monitoring for security risks or responding to guest inquiries or emergencies.
Pay
10:30am - 8:00am Pay rate: $24.75 per hour.
Benefits
- ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
- Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.
The role may involve frequent walking and movement throughout the lodge, including patrolling guest rooms, common areas, and external premises.
Ability to Work in Various Conditions
- The ability to work in various environmental conditions, including indoors and outdoors, and in different weather conditions, may be necessary.
- We are a proud equal opportunity employer.
