E-Commerce Business Analyst (Salesforce Commerce)

E-Commerce Business Analyst (Salesforce Commerce) Job Description: Summary We are looking for an experienced E-Commerce Business Analyst to support Salesforce Commerce Cloud (B2B/B2C) implementation projects for enterprise customers in Japan. In this client-facing role, you will serve as a project lead, working directly with customers to drive requirements gathering, solution configuration, testing, and successful project delivery.

About Ac

ARW), an award-winning Fortune 148 and one of Fortune Magazine’s Most Admired Companies.

Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers.

With 2025 sales of USD $30.9 billion, Arrow develops technology solutions that improve business and daily life.

Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

Learn more at www.arrow.com .

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.

Learn more at https://www.fiveyearsout.com/ .

For more job opportunities, please visit https://careers.arrow.com/us/en Location: JP-Tokyo, Japan (Atago Green Hills Mori) Time Type: Full time Job Category: Engineering Services

Responsibilities

• You'll collaborate with global project teams and external partners while enjoying the opportunity to work on large-scale digital commerce transformation initiatives.
• Lead requirements gathering workshops and document business requirements, user stories, and acceptance criteria.
• Act as the primary point of contact for customers throughout the project lifecycle.
• Configure and test Salesforce Commerce Cloud (B2B/B2C) solutions.
• Support unit testing, integration testing, and user acceptance testing (UAT).
• Independently manage customer discussions and solution delivery activities.
• Collaborate with project teams, offshore support teams, and third-party vendors to ensure successful project execution.
• Conduct sprint demos, end-user training, and post-go-live support.
• Support pre-sales activities, including customer presentations and solution demonstrations.
• Work onsite at customer locations when required.

Requirements

• We Are Looking For Bachelor's degree or above.
• 8+ years of experience as a Business Analyst, Product Owner, Functional Consultant, or similar role.
• Hands-on experience with Salesforce Commerce Cloud (B2B and/or B2C).
• Experience delivering at least 3 end-to-end Salesforce Commerce Cloud implementation projects.
• Experience working with multiple stakeholders, vendors, and global teams.
• Fluent Japanese and English communication skills.

Preferred

• Requirements gathering and business analysis Solution configuration Functional and UAT testing Customer and stakeholder management Ability to work independently and lead customer-facing discussions.
• Salesforce Commerce Business Analyst Certification is a plus What's In It For You Competitive compensation package.
• Opportunity to work on large-scale Salesforce Commerce Cloud projects.
• Exposure to advanced digital commerce technologies.

Benefits

• Flexible working hours.
• Possibility of remote or hybrid working arrangements.
• Strong career growth opportunities.
• Extensive learning and development programs within a global organization.
• Collaborative and multicultural work environment.
• About Arrow Arrow Electronics, Inc.