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Collections Analyst

Adyen

Join Adyen, a leading global payment company, as a Collections Analyst in Chicago. In this role, you will manage a portfolio of US merchants in arrears across various financial products. You will be responsible for resolving each case end to end, ensuring compliance, and helping to make the operation scalable and automated. You will work closely with multiple teams, including Credit Risk, Product, Finance, Legal, and Risk and Compliance.

Responsibilities

  • Gérer un portefeuille de comptes de commerçants en retard et mener chaque cas à résolution par email.
  • Expliquer clairement les obligations contractuelles, négocier des plans de remboursement réalistes et suivre jusqu'à leur réalisation.
  • Surveiller la santé du portefeuille, y compris les taux de délinquance, et signaler les risques émergents.
  • Strong organizational skills, including tracking multiple accounts, deadlines, and follow-ups without losing detail
  • Hands-on experience managing a portfolio of overdue business or consumer credit accounts
  • A track record of improving a collections process, building a playbook, or helping automate a workflow
  • Comfort using data tools such as SQL or Looker to analyze delinquency trends and build reports
  • Experience handling legal escalations, settlements, charge-offs, or third-party agency placements

Requirements

  • Working knowledge of US collections and servicing regulations, and how to apply them day to day
  • Clear written and spoken English, including the ability to explain terms such as breach of contract or default in plain language
  • Confidence in difficult conversations, balancing empathy with firmness while maintaining the relationship
  • Comfort with collections platforms or CRM tools, and with Excel or Google Sheets for basic reporting
  • A low-ego, high-accountability approach to working with Risk, Legal, Finance, and Product
  • Experience in collections, account recovery, or credit operations at a lender, bank, fintech, or payments company
  • Ability to use AI tools and automation to increase operational efficiency
  • Familiarity with FDCPA, UDAAP, state collection licensing rules, and fair-lending expectations as they apply to business credit

Pay

USD 100,000 - 130,000

Benefits

  • Experience collecting on commercial credit products such as merchant cash advances, working capital loans, charge cards, overdrafts, or equipment financing

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