Manager of IT

Join Hippo, a fast-growing insurtech company, as the Manager of IT. In this role, you will lead our support team, drive continuous improvements to our internal tools and processes, and manage our SaaS environment. You will also create comprehensive policy and process documentation, manage team performance globally, and lead cross-functional projects. This position offers a range of benefits, including multiple medical plans, 401(k) retirement plan, flexible time off, and more.

Lead and manage the support team, ensuring high-quality customer service and support.

You love building relationships with customers, business partners, and IT team members alike

You have an extensive background in leading projects and teams, utilizing metrics to drive change, and are passionate about providing the best customer service experience possible

Experience with video conferencing solutions and support

Responsibilities

• Collaborate with the Director of IT to drive team direction and make continuous improvements to internal tools and processes.
• Co-manage and administer the SaaS environment, including identity access management and major platforms.
• You are also passionate about mentorship and providing direct constructive feedback for continued development
• Strong understanding of support ticket management, tracking metrics and trends, and defining/enforcing best practices

Requirements

• Extensive technical knowledge of recent desktop operating systems (I.e. macOS, Windows)

3+ years of experience managing/leading projects

• Excellent communication and interpersonal skills to interact with key stakeholders in partner teams and company leadership
• 6+ years of experience in a modern IT Support environment
• Subject matter expert in one or more modern enterprise tools
• Passion for continuous improvement, scalability, and the user experience
• 2+ year(s) of people management or team leadership experience
• Strong attention to detail and a passion for correctness
• Hands-on experience managing/administering modern identity providers, device management, and other enterprise tools like Slack, Teams, Zoom, etc