IT Support Specialist

Join our dynamic team as an IT Support Specialist at our London headquarters. In this hands-on role, you will be the primary point of contact for all local IT needs, providing responsive technical support to executive leadership and the broader company.

Working knowledge of compliance-driven frameworks such as NIST 800-171, CMMC, or similar regulatory standards

Responsibilities

• You will diagnose and resolve hardware, software, and network issues, support critical meetings, and manage user accounts and access permissions.
• Additionally, you will contribute to broader IT initiatives and maintain knowledge base articles to improve operational efficiency.
• Serve as the primary point of contact for all local IT needs, ensuring a seamless and high-quality IT support experience for the executive team and staff.
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux environments, minimizing business disruption.
• Administer and manage enterprise MDM platforms including Microsoft Intune and Jamf, overseeing device enrollment, configuration profiles, compliance policies, patch management, and endpoint security controls.
• 2+ years of experience architecting, administering, and maintaining enterprise MDM environments using Microsoft Intune and Jamf, including device enrollment, compliance enforcement, and security policsy configuration

Requirements

• Demonstrated systematic troubleshooting methodology with the ability to prioritize effectively in fast-paced, high-visibility environments
• Strong interpersonal and communication skills, with experience supporting stakeholders across varying levels of the organization
• Experience supporting video conferencing systems (Zoom, Teams Rooms, conference room AV)
• 4+ years of hands-on experience in IT support, endpoint administration, or corporate IT operations
• Bachelor’s degree in information technology, Computer Science, or related technical discipline (or equivalent practical experience)
• Experience supporting FedRAMP-authorized cloud environments such as Microsoft GCC High, Azure Government, or AWS GovCloud
• Jamf 200/300/400 certification

Preferred

• Familiarity with FedRAMP-compliant collaboration and security platforms (e.g., ZoomGov, Slack Gov, Zscaler, Threat Locker, Microsoft Defender for Government)
• Experience operating in environments handling Controlled Unclassified Information (CUI) or ITAR-restricted system

Pay

GBP 70,000 - 85,000

Benefits

• This is a full-time onsite position with generous benefits, including pre-IPO stock options, free daily lunch, unlimited PTO, and comprehensive medical, dental, and vision coverage.