Development Support Engineer

Join CloudBees, a leading software delivery platform, as a Development Support Engineer. In this role, you will provide exceptional customer support, diagnose complex technical issues, and collaborate with the Support and Engineering teams. You will also have opportunities to contribute to internal tools and documentation. Enjoy a flexible remote work environment, comprehensive benefits, and opportunities for professional growth.

Responsibilities

• Diagnose and resolve complex technical issues for CloudBees customers, ensuring timely and effective solutions.
• Collaborate with support and engineering teams to improve product functionality and customer experience.
• Contribute to the development of internal tools and documentation to enhance team efficiency and knowledge sharing.

Requirements

• Year of experience - minimum 5 years and above
• Good working knowledge of popular DevOps tools and services such as: Jenkins, Docker, Artifactory/Nexus, Kubernetes, git & GitHub
• Good communication skills (English language fluency required)
• The ability to build knowledge of new technologies easily
• Basic Linux system administration knowledge
• A sense of empathy with our customers

The ability to work independently

• Knowledge of common enterprise environments & technologies such as LDAP & databases
• System administration knowledge, especially Linux, storage, and/or networking
• Knowledge of common web application architectures, SSL, REST API concepts, etc

Experience with cloud computing environments

• Understanding of Continuous Integration and Continuous Deployment concepts and practices
• Programming experience, anything from shell scripting to Java development
• Computer Science / IT degree or equivalent work experience
• USD 80,000 - 100,000

Preferred

• Previous experience in customer-facing roles
• Open source community contributions, especially Jenkins
• Certifications: Cloud computing providers, Kubernetes, etc