Senior Infrastructure Operations and Compliance Manager

Cloudflare as a Senior Infrastructure Operations and Compliance Manager. In this role, you will lead a unified Infrastructure Operations function, ensuring 24x7 operational availability of Cloudflare's network infrastructure and owning physical access control policy and administration. You will lead two teams, set organizational direction, build talent, and be accountable for outcomes across the full lifecycle of Cloudflare's physical infrastructure. This position requires a strong grasp of data center colocation environments, network architecture, and hardware operations, as well as experience in compliance frameworks.

About Cloudflare

You see automation as a force multiplier and have a track record of reducing operational toil through process design, tooling investment, and thoughtful prioritization, not just through headcount

Energized by global complexity

• You build trust across functions and are comfortable representing your organization at the executive level
• Your teams operate across APAC, EMEA, and NASA time zones, spanning hundreds of vendors, data center providers, and regulatory jurisdictions
• An experienced infrastructure operations leader

Responsibilities

• Lead and manage a unified Infrastructure Operations function, ensuring 24x7 operational availability of Cloudflare's network infrastructure.
• Oversee physical access control policy and administration, periodic access reviews, and evidence-based compliance delivery across multiple regulatory frameworks.
• Drive operational efficiency through process redesign or automation adoption, and lead two teams in achieving shared SLAs and quality standards.
• You approach compliance not as overhead but as a non-negotiable quality dimension of operational work
• You don't lose sight of the incident queue while building the roadmap
• You have managed engineering teams responsible for large-scale, globally distributed physical or network infrastructure
• You ensure the teams you're inheriting are operationally capable but structurally manual
• Proven track record of driving operational efficiency through process redesign or automation adoption

Requirements

• You don't need to be a GRC expert, but you understand why physical access controls matter for SOC 2 and FedRAMP, why the decommissioning chain of custody is an audit control, and why a missed quarterly access review has real consequences
• A strong people leader with a coaching instinct

You manage managers

• You know how to hold a team accountable to 24x7 operational standards while also driving longer-horizon strategic work
• You know how to develop them, set clear expectations, give direct feedback, and create the conditions for high-performing teams
• Familiarity with compliance frameworks relevant to physical infrastructure: SOC 2, ISO 27001, FedRAMP, or equivalent — at an operational (not auditor) level
• 7+ years in infrastructure operations, data center operations, network operations, or a closely related field, with at least 3 years in a people management role
• Demonstrated experience managing managers and holding multiple teams accountable to operational SLAs simultaneously
• Excellent written and verbal communication; able to translate technical operational details into executive-level reporting and vice versa
• Experience driving SSO or identity federation projects across large third-party vendor ecosystems

Preferred

• Strong program management instincts: comfortable running complex, multi-workstream initiatives with dependencies across teams, vendors, and time zones
• Direct experience with physical data center operations including hardware lifecycle management, decommissioning, colocation vendor management, or break-fix operations
• Familiarity with Jira-based operational workflows, Netbox or similar DCIM tools, and Confluence-based documentation practices
• Background in a rapidly scaling, global infrastructure environment (hyperscaler, cloud provider, major CDN, or similar)
• Knowledge of ITAD (IT Asset Disposition) vendor management and compliance requirements for secure destruction
• Experience with physical access control systems, access control list management, or vendor portal administration at scale
• Experience managing 24x7 on-call operations teams, including PagerDuty or equivalent tooling and incident escalation frameworks
• Familiarity with network infrastructure concepts (circuit management, cross-connect decommissioning, network operations)

• You thrive in this environment rather than being overwhelmed by it
• Comfortable at the compliance/operations intersection