Support Engineer

Join Confiant as a Support Engineer, where you'll be the first line of defense against malicious and disruptive ads. In this hands-on, technical, customer-facing role, you'll triage and resolve live incidents, review reported creatives, investigate discrepancies, and serve as a technical resource for customer-facing teams. You'll also have the opportunity to relay customer feedback to the Product team and contribute to the improvement of the platform. Enjoy benefits such as stock options, health insurance, unlimited paid time off, and flexible working hours.

Responsibilities

• Triage and resolve live incidents related to malicious or disruptive ads, often under time pressure.
• Review reported creatives, make blocking decisions, and investigate discrepancies by tracing ad behavior.
• Act as a technical resource for customer-facing teams on technical matters and serve as an escalation point.
• 3+ years in a Support Engineering, Technical Support, or Trust & Safety / security-operations role
• Exceptional organization, attention to detail, accountability, and transparency

Requirements

• Comfort operating a high-volume queue: triaging and prioritizing time-sensitive escalations and communicating clearly during active incidents
• Hands-on proficiency with browser and network debugging tools (Chrome DevTools, HAR/network waterfall analysis)
• Passion for web technologies and for staying current with malvertising and industry trends
• Able to read and debug JavaScript and ad markup, and to trace redirect chains and creative behavior
• Ability to demonstrate and whiteboard the Confiant product suite to customers and partners
• An investigative mindset and entrepreneurial spirit — you dig until you find the real cause
• Working experience in ad operations or another AdTech-adjacent position
• Excellent written and verbal communication; you can explain a technical root cause to a non-technical contact
• Familiarity with Google Ad Manager or other major ad servers
• Familiarity with Python and PHP for scripting
• Knowledge of programmatic ad serving and the SSP/DSP supply chain

Experience debugging with Claude

• Hands-on experience debugging header-bidding technologies such as Prebid.js and wrapper setups
• Comfort with regular expressions (for keyword/blocklist logic) and basic SQL or dashboard/reporting tools for discrepancy and ad-hoc analysis
• Exposure to security or trust-and-safety concepts (malware, phishing, cloaking, redirect techniques)
• Experience with VAST/video and in-app (SDK) ad debugging

Pay

USD 85,000 - 180,000