HR Consultant (International)

Join Justworks as an International HR Consultant, where you will be the subject matter expert and trusted advisor for our international customers. You will focus on complex issues such as jurisdictional separation guidance, international benefits strategy, and global regulatory compliance. You will also partner with various internal teams to influence international product-market fit and go-to-market strategies. This role requires a minimum of 8 years of experience in a customer-facing international HR role, with deep expertise in the Employer of Record (EOR) space.

• Serve as a definitive subject matter expert for EOR services across the Americas, maintaining deep knowledge of varying regulatory environments.
• Act as the primary advisor for complex international compliance requirements in the Americas, providing strategic recommendations on cross-border employment nuances.
• Proactively identify EOR expansion and upsell opportunities, guiding customers through the strategic complexities of entering and scaling in new international markets.

• You identify the source of a question or challenge and provide the right, or a better, way of doing things
• You are familiar with JIRA, Zendesk, and Notion
• You build trust easily, collaborate across teams, and advocate for customers while strategically mitigating risk for the business
• You take an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening
• You have a proven track record of managing strategic conversations and complex global customer HR scenarios, with a minimum of 2 years managing complex customer-facing issues in EOR
• You have multilingual fluency
• You have exposure to multiple countries/regions
• You have knowledge of HR technology and international employment compliance across the Americas (LATAM, Canada, etc.)
• You are able to adjust your approach or actions in response to changes in your internal and external environment
• You have 8+ years of experience in a customer-facing international HR role, ideally with deep expertise in the EOR space
• You have excellent communication, problem-solving, and consultative skills, with the ability to convey complex concepts clearly
• You are a strategic advisor and a jurisdictional expert in the Americas (Canada, LATAM, etc.) with a proven track record of helping customers navigate high-stakes complexities
• You are comfortable collaborating with multiple internal stakeholders to drive customer outcomes
• You are consultative, proactive, and passionate about turning nuanced challenges into actionable solutions
• You are comfortable solving open-ended, high-risk problems and serving as the final authority on complex global employment and Employer of Record (EOR) practices
• You have an innate desire to learn, grow, and understand
• You are accountable, committed, and accept ownership for your decisions, actions, and behavior