Head of IT

Join Formlabs as the Head of IT, where you will lead a global team and own the foundation of the company's IT infrastructure. You will be responsible for network administration, systems administration, help desk, and cybersecurity, and will report to the CIO. Your role will involve defining and driving the infrastructure and security roadmap, managing on-premise compute, and overseeing the cybersecurity program. You will also be responsible for vendor management, budget oversight, and ensuring a high-quality IT service experience for employees.

Lead and develop a global team of 7 across network administration, systems administration, help desk, and cybersecurity, setting clear priorities and building strong technical leadership within the team.

Own and manage the company's global network, on-premise servers, endpoints, IT service desk, identity and access, and the security program that protects Formlabs and its customers' data.

Define and drive a combined infrastructure and security roadmap that balances reliability, risk, cost, and user experience, and explain it in business terms to the CIO, CFO, and company leadership.

Service Mindset: You care how employees experience IT, measure service quality, and lead a help desk with the same rigor as a network

Security Leadership: Practical experience building or running a security program at a company without a large dedicated security team — including EDR, identity, vulnerability management, and incident response

Even if you don't check every box, but see yourself contributing, please apply

Responsibilities

• Communication: Translate technical risk into clear business decisions for executives, and write clear policies, runbooks, and recommendations
• Vendor Management: Proven ability to design a team’s staffing and sourcing model, and to select, negotiate with, and hold managed service providers accountable

Requirements

• Experience: 8+ years in IT infrastructure and/or security, including 2+ years leading teams, ideally in a mid-sized (500–2,000 person) company with multiple international sites
• Controls & Compliance: Experience with frameworks such as NIST CSF, ISO 27001, or SOC 2, and with IT general controls in an audit-ready environment
• Bachelor’s degree in a technical field or equivalent experience
• Network & Systems Depth: Hands-on expertise in enterprise networking (routing, VPN, firewalls, segmentation, Wi-Fi) and server virtualization; you can review a firewall rule set or a backup design yourself
• Experience operating IT in China (cross-border connectivity, local regulations, remote-site support)
• Familiarity with GCP and AWS security fundamentals (IAM, logging, network controls)
• Security certifications such as CISSP, CISM, or CCNP Security

Preferred

• Experience with Cisco Meraki, Proxmox, CrowdStrike, Google Workspace, and Cloudflare
• Scripting/automation skills (Python, PowerShell, Terraform, or similar) and hands-on use of AI tools in IT or security operations
• Experience in a hardware or manufacturing company with R&D labs and lab networks

Pay

USD 150,000 - 190,000