Customer Success Manager (Partners)

Prove, a fast-growing technology company in the cybersecurity and fintech space. As a Partner Success Manager, you will be responsible for partner retention and enablement, acting as a partner advocate within the organization. You will develop a deep understanding of our products and how they integrate into third-party platforms, and you will work closely with partner leadership to align on mutual commercial goals and long-term ecosystem plans.

Act as a partner advocate within the organization, streamlining the end-to-end partner ecosystem experience.

Responsibilities

• Establish a reputation as a trusted advisor via regular business reviews, presenting the status of the Prove partnership.
• Responsible for forecasting live revenue flowing through partners, developing a deep understanding of partner-led pipelines.
• Promote, maintain, and enhance our cultural values of humility, passion, inclusion, and leadership

Requirements

• 3 to 5 years in a customer-facing or partner-facing role, such as Channel Customer Success, Partner Management, Account Management, or Indirect Sales
• Strong written and verbal communication, documentation, presentation, interpersonal, and partner-service skills
• Strong passion for learning about our products and markets through in-house and external training
• Track record of building and maintaining successful partner or multi-stakeholder relationships
• Aptitude and passion for technology, ecosystem KPIs, data, and building B2B2C business cases

Preferred

• Experience in cybersecurity, fintech, or a fast-growing startup is strongly preferred
• Excellent ambition and desire to grow and expand your career within a fast-paced channel ecosystem
• Excellent project management, relationship-building, and long-term alliance planning skills
• Possess experience within a highly regulated market (i.e., Fintech, Insurance, Retail, Banking). Knowledge of digital identity and Authentication is strongly preferred
• Prefer channel-selling strategies, enablement experience, and negotiation skills
• Experience in high-growth / pre-IPO Technology companies
• Experience with technical data platforms such as Splunk, Looker, etc., and investigating API transactions is preferred

Pay

USD 110,000 - 135,000

Benefits

• This role offers a range of benefits, including a wellbeing reimbursement, 401k match, parental leave policy, stock options, health benefits, a bonus scheme, work from home opportunities, and generous vacation time.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles