Lead SMB & Channel Sales Program Manager

Pinterest as a Lead SMB & Channel Sales Program Manager. In this role, you will shape and scale the Europe SMB Sales organization by translating business priorities into scalable programs, sales processes, systems, workflows, and operating mechanisms. You will collaborate with internal teams to improve operational efficiency, enhance seller productivity, and scale successful initiatives across Europe and beyond.

Responsibilities

• Lead initiatives from problem definition and prioritization through design, implementation, adoption, measurement, and continuous improvement.
• Collaborate across internal teams, including Sales, Product, Engineering, and Marketing, to improve operational efficiency, enhance seller productivity, and scale successful initiatives.
• Monitor and analyze program performance and business impact to identify areas for improvement, using data and AI-enabled insights where appropriate to make actionable recommendations.

Requirements

• The ideal candidate has a minimum of 7 years of experience in business or customer operations, technical project management, or program management, and is skilled at establishing shared goals and aligning with multiple stakeholders.
• The ideal candidate is action-oriented, curious, and comfortable moving between strategic problem-solving and hands-on execution
• Minimum 7 years of experience in business or customer operations, technical project management, or program management, ideally within SMB, channel sales, or digital advertising environments
• Demonstrated ability to manage and deliver large-scale process redesigns or systems implementations from initial scoping through to rollout and adoption
• Skilled at establishing shared goals, aligning with and influencing multiple internal and external stakeholders
• Demonstrates a growth mindset and curiosity, is comfortable working independently, and proactively solves problems by engaging directly with sales and vendor teams, diving into operational details to resolve challenges efficiently
• Strong analytical skills, with experience breaking down ambiguous data problems, surfacing actionable insights
• Bachelor’s or Master’s degree in economics, business administration, communication science, media informatics, or equivalent practical experience
• Excellent written and verbal communication skills, with an ability to simplify complex topics and deliver effective presentations or training to diverse audiences
• Highly organized, able to meet rigorous deadlines while balancing multiple priorities, and recognized for strong attention to detail and consistent productivity in fast-paced environments

Preferred

• Hands-on experience with Salesforce and Gong is strongly preferred, along with familiarity with sales technology such as Calendly, Clay, and outbound prospecting platforms. Experience with Generative AI tools and their applications in sales operations, process automation, or productivity is also desired
• Experience with vendor management and SQL tools is a plus

Pay

EUR 92,080 - 161,141