Enterprise Implementation Manager

Join Unite Us as an Enterprise Implementation Manager, where you'll lead small- to large-scale implementations, manage customer relationships, and ensure the successful delivery of contracted solutions. This role requires strong project management, customer management, and communication skills, as well as a process- and solutions-oriented mindset. Enjoy a range of benefits, including medical, dental, and vision insurance, flexible time off, and a 401(k) with employer match.

• Lead small- to large-scale implementations from end-to-end, acting as both the project manager and the customer point of contact during the implementation.
• Manage the successful delivery of all contracted solutions, ensuring cross-team dependencies are identified and completed in a timely manner.
• Develop relationships with program or day-to-day stakeholders, community partners, service providers, and other stakeholders in the health and human services space to launch coordinated care networks.

• They must have the ability to think on their feet and demonstrate expertise in executing a best-in-class implementation process
• This role requires a process- and solutions-oriented mindset with the ability to drive operational efficiencies and decrease time to value for our customers
• The Implementation Manager is a detail-oriented or execution-focused individual with strong project management, customer management, and communication skills
• Excellent communication and presentation skills – you’re an active listener who can break down complex ideas and tailor a message to a specific audience
• Experience analyzing data to pull out insights, tell a story, and drive action
• Demonstrated ability to be consultative and manage multiple customers and projects at once. You show your resourcefulness by finding creative ways to execute, even when there’s not a predetermined path to follow
• 3+ years of experience in a business, technology, consulting, public health, or social services environment
• Demonstrated ability to be both organized and agile – you are able to keep projects running smoothly and efficiently, but you know how to pivot when things don’t go as planned
• Experience learning new tools and software; preferred experience with Jira, Salesforce, and Google Suite
• Experience building strong relationships and delivering customer-centric solutions
• Proven implementation and project management skills

USD 100,000 - 125,000