Lead Business Analyst

Join our growing CRM Consulting practice in London as a Lead Business Analyst. In this pivotal role, you will define and evolve our business analysis methodology, lead client discovery workshops, and own the standard of requirements documentation. You will also build trusted relationships with client stakeholders, support project delivery, and contribute to consulting practice support. This position offers a range of benefits, including a discretionary bonus, private healthcare, gym membership contribution, and learning and development opportunities.

Responsibilities

• Definir, poseer y evolucionar la metodología de análisis de negocios, los estándares y las formas de trabajo en el equipo de consultoría CRM global.
• Liderar talleres de descubrimiento con clientes, entrevistas y recorridos de procesos, así como establecer el enfoque de descubrimiento en compromisos complejos.
• Ser responsable del estándar de la documentación de requisitos, incluidos los casos de uso, los criterios de aceptación y los mapas de procesos.
• Structured and analytical: You break down complex or ambiguous problems, identify the key issues, and develop clear, practical recommendations

Requirements

• Experience delivering Salesforce, Microsoft Dynamics 365 or another CRM platform
• Experience defining testing and UAT approaches and reviewing the work of others to a high standard
• Strong requirements gathering, workshop facilitation and process analysis skills, including leading discovery on complex engagements
• Strong stakeholder management skills, including confidence engaging with executive sponsors and guiding groups with competing priorities to aligned decisions
• Experience defining and embedding BA standards, templates and ways of working across a team
• Strong coaching and mentoring skills, ideally across regions or time zones
• Significant experience as a Business Analyst within consulting, professional services or technology delivery, including mentoring other analysts
• Experience in Agile, Waterfall or hybrid delivery environments, with strong organisation and attention to detail
• Expertise in user stories, acceptance criteria, process maps and visual models such as use case, entity relationship and data flow diagrams
• Ability to work in close partnership with delivery managers, with a clear understanding of the boundary between BA and PM responsibilities
• Clear and confident: You communicate complex information effectively and facilitate discussions with both business and technical stakeholders
• Collaborative: You build strong working relationships and bring together different perspectives to support effective decision-making and delivery
• Accountable and adaptable: You take ownership of your work, follow through on commitments, and remain effective as priorities, requirements, or project conditions change
• Curious and consultative: You ask thoughtful questions, seek to understand the underlying business need, and constructively challenge assumptions
• Exposure to sales, customer service, marketing, membership or customer-data processes
• Familiarity with Jira, Confluence, Miro, Lucidchart, Visio or similar tools
• Experience and interest in utilising AI tools to accelerate project delivery while maintaining rigour and accuracy in the output
• Relevant Business Analysis or Agile certifications
• Knowledge of the sports and entertainment industry and a passion for sports and entertainment development and trends

Preferred

• Experience gathering data, reporting, migration or integration requirements