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Forward Deployed Engineer

UJET

Join UJET as a Forward Deployed Engineer, a highly technical, customer-facing role that involves deep technical involvement in customer programs. You will work closely with internal teams and the broader FDE team to turn customer requirements into production-ready solutions. This role requires strong troubleshooting and root-cause analysis skills, experience with REST APIs, and the ability to work effectively in ambiguous situations.

Responsibilities

  • Assurer la mise en œuvre technique des solutions en collaborant avec les équipes internes et les clients.
  • Configurer, tester et valider des solutions spécifiques aux clients en utilisant les produits et services UJET.
  • Identifier et résoudre les problèmes techniques, les blocages et les dépendances tout au long du cycle de vie de la mise en œuvre.

Requirements

  • The ideal candidate may not be a full-time software engineer, but should be comfortable opening code, understanding what it does, modifying a script, calling an API, analyzing logs, troubleshooting an integration, testing a virtual agent, or helping build and validate an AI-powered customer experience
  • Success in this role requires someone who is technically curious, comfortable operating in ambiguity, and willing to take ownership of difficult technical problems through resolution
  • Strong troubleshooting and root-cause analysis skills

Strong analytical and problem-solving skills

  • Experience working with REST APIs, HTTP, JSON, webhooks, authentication, request and response payloads, and API integrations
  • Ability to work effectively in situations where the technical solution or troubleshooting path is not immediately obvious
  • Experience translating customer requirements into technical implementation activities
  • Demonstrated ability to work directly with customers, partners, engineers, architects, administrators, and business stakeholders

Excellent written and verbal communication skills

  • Ability to manage multiple technical priorities and customer engagements simultaneously
  • 3+ years of experience in a technical customer-facing role such as Technical Implementation, Professional Services, Solution Engineering, Integration Engineering, Deployment Engineering, Technical Support, Solution Architecture, Technical Consulting, or Software Development

Strong organizational skills and attention to detail

  • Ability to collaborate effectively across Forward Deployed Engineering, Product, Engineering, Support, Professional Services, and other customer-facing organizations
  • Ability to explain technical concepts to both technical and non-technical audiences
  • Demonstrated experience working with complex enterprise software deployments, implementations, or integrations

Demonstrated ownership of technical problems through resolution

  • Working knowledge of Python, JavaScript, and HTML, with the ability to read, understand, troubleshoot, and modify lightweight code
  • Ability to review implementation code and identify common logic, configuration, API, or integration issues
  • Experience testing and troubleshooting API endpoints and integrated software systems
  • Ability to read and interpret application, platform, API, and integration logs
  • Experience with Contact Center as a Service (CCaaS), customer experience platforms, or enterprise contact center technologies
  • Experience with conversational AI, generative AI, large language models, or AI-powered customer experiences
  • Experience designing or implementing virtual agents, chatbots, voice bots, or automated customer-service workflows
  • Experience with prompt engineering, AI response validation, or LLM testing
  • Experience with webhooks and event-driven integration patterns
  • Experience using API testing tools
  • Experience with observability, application logging, monitoring, or diagnostic platforms
  • Familiarity with Git or other version-control systems

Experience working in SaaS or cloud-native software environments

  • Experience working in Professional Services, Implementation Services, Solution Engineering, or Forward Deployed Engineering organizations
  • Experience creating technical proofs of concept, implementation examples, reusable integration patterns, or customer-specific technical solutions
  • Experience collaborating with Product Management and Product Engineering to identify product gaps or escalate confirmed defects
  • Understanding of software development lifecycle concepts, including development, test, staging, and production environments
  • Familiarity with authentication, authorization, configuration management, and basic application security practices
  • Experience working with enterprise customers in technically complex or high-touch environments

Preferred

  • Experience with CRM, contact center, telephony, or enterprise application integrations
  • Familiarity with cloud platforms and cloud-based development environments