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Staff Voice AI Engineer (SRE/DevOps)

ServiceNow

Skills

Required

  • AI
  • Kubernetes
  • software-defined networking
  • infrastructure as code
  • configuration management
  • Claude Code
  • Cursor
  • Windsurf
  • Python
  • GoLang
  • Java
  • AI integrations
  • AI-powered
  • automating workflows / analyzing AI-driven insights / exploring AI's

Preferred

  • DevOps tooling
  • Helm / Ansible / Prometheus / Splunk / GitLab
  • CI
  • Voice AI applications
  • integrating applications

Join our team as a Staff Voice AI Engineer (SRE/DevOps) and help us build software solutions to solve operational problems in the cloud-native space for Voice AI. You will be responsible for writing high-quality, clean, scalable, and reusable code, working closely with product owners to understand detailed requirements, and mentoring colleagues. This position offers a range of benefits, including generous family leave, matched donations, annual learning stipends, flexible PTO, a competitive retirement plan, and paid volunteer time.

Responsibilities

  • Construire des solutions logicielles pour résoudre des problèmes opérationnels dans l'espace cloud-native pour Voice AI.
  • Développer un code de haute qualité, propre, évolutif et réutilisable en appliquant les meilleures pratiques en matière d'architecture et de processus d'ingénierie logicielle.
  • Travailler avec les propriétaires de produits pour comprendre les exigences détaillées et prendre en charge votre code depuis la conception jusqu'à la livraison.
  • Experience integrating applications on top of LLMs (Prompt Engineering Agents and Skills)

Requirements

  • Experience with software-defined networking, infrastructure as code and configuration management
  • Experience building with AI tools such as Claude Code, Cursor, Windsurf
  • 4+ years of development experience with Python, GoLang, Java or similar languages
  • Critically thinking around AI integrations for work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
  • Working experience building distributed systems with cloud-native software
  • 4+ years of experience operating highly available distributed cloud-native workloads running on container platforms (e.g. Kubernetes)

Preferred

  • Experience with DevOps tooling (e.g. Helm / Ansible / Kubernetes / Prometheus /Splunk/ GitLab CI) is considered an asset
  • 2+ years of experience building and operating Voice AI applications is a strong asset

Pay

USD 176,100 - 308,200

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