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Senior Staff Inbound Product Manager (AI/Super Intelligence Control Tower Observability)

ServiceNow

Skills

Required

  • AI / SI-powered
  • observability
  • AI/SI
  • monitoring / AI/ML / data platform
  • AI/SI governance
  • data privacy
  • sensitive-data handling
  • AI/SI systems
  • LLM
  • agent evaluation methods
  • LLM-as-a-judge
  • tracing
  • telemetry

Preferred

  • IA/SI

Join our team as a Senior Staff Inbound Product Manager for AI/Super Intelligence Control Tower Observability. In this role, you will drive the roadmap for evaluations, monitoring, and trace observability, helping customers understand and optimize their AI/SI estate. You will work closely with cross-functional teams and define success metrics for the area. This position offers a range of benefits, including generous family leave, matched donations, and flexible PTO.

Responsibilities

  • Concevoir et livrer la feuille de route pour l'observabilité de SICT, alignée sur les capacités de risque et de conformité, de sécurité et de découverte de SICT.
  • Posséder les évaluations et les juges, y compris les évaluations de conversation et de voix, afin que les clients puissent évaluer le comportement et la performance de leur IA/SI.
  • Définir et surveiller les indicateurs de succès pour le domaine, y compris le temps nécessaire pour détecter une anomalie.

Requirements

  • Demonstrated ability to drive alignment across platform and product teams without direct authority
  • Familiarity with AI/SI governance, risk, and security concerns, including data privacy and sensitive-data handling in AI/SI systems
  • Experience in leveraging or critically thinking about how to integrate AI/SI into work processes, decision-making, or problem-solving. This may include using AI/SI-powered tools, automating workflows, analyzing AI/SI-driven insights, or exploring AI's potential impact on the function or industry
  • Ability to work under uncertainty in a fast-paced environment
  • Strong working knowledge of LLM and agent evaluation methods (e.g., LLM-as-a-judge), AI/SI observability, tracing, and telemetry
  • Proven track record of delivering high-quality, user-centric, and impactful AI/SI or platform products
  • Bachelor's degree or higher in Computer Science, Engineering, Data Science, or a related field
  • Excellent communication, presentation, and stakeholder management skills
  • 12+ years of experience in product management, preferably in observability, monitoring, AI/ML, or data platform domains

Pay

USD 190,900 - 334,100

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