Customer Success Manager

Join our team as a Customer Success Manager, where you will be responsible for onboarding new accounts, optimizing platform usage, and driving customer success. You will work closely with customers to configure the platform, train users, and ensure that the platform becomes their primary system for maintenance and repair. You will also conduct operational business reviews, track account health, and identify expansion opportunities. This role requires strong organization and project management skills, as well as comfort with data analysis.

Responsibilities

• Assurer l'intégration de vos comptes depuis la signature du contrat jusqu'à une utilisation stable, avec des jalons et des objectifs clairs.
• Devenir un expert du produit et travailler avec les clients pour configurer la plateforme pendant l'intégration et l'optimisation continue.
• Coordonner le travail de lancement à travers le chargement des données, la configuration des utilisateurs, les règles d'approbation, la couverture des magasins et les intégrations.
• Hands-on use of AI tools to cut manual CS work and cover more accounts
• A record of improving retention and adoption that you can show in numbers

Requirements

Experience in a usage-based or transaction-based revenue model

• 4+ years in Customer Success at a B2B SaaS company + experience in the Fleet industry
• Strong organization and project management across multi-site implementations with many stakeholders

Preferred

• Comfort with data: you can pull usage data, identify slipping accounts and walk a fleet manager through their own numbers to understand how value is being delivered to their business operations