Customer Solutions Engineer

Join Windfall as a Customer Solutions Engineer, where you will be a strategic advisor for our product offering, guiding customers through the entire lifecycle from onboarding to expansion. You will take ownership of a book of business, drive Windfall's growth, and ensure customer success. This role requires excellent communication skills, a passion for learning, and a strong analytical mindset.

• Assurer le succès des clients en guidant leur parcours d'adoption et d'expansion des solutions Windfall.
• Gérer proactivement la santé des comptes, identifier les opportunités d'expansion et mettre en œuvre des processus évolutifs.
• Agir en tant qu'expert en la matière sur le produit Windfall, en aidant les clients à mettre en œuvre les meilleures pratiques.

• Bachelor’s degree
• Experience with CRMs with a preference towards Salesforce and HubSpot
• 3+ years in customer-facing roles in B2B SaaS, data, or consulting, with retention or expansion accountability
• Working fluency with CRM data, matching, segmentation, and reporting; able to translate customer goals into configuration requirements. SQL is a plus, not a requirement
• Passion for learning
• Established track record of building relationships and presenting to Directors, VPs, and C-level executives
• Organized enough to carry a large book of business without letting follow-ups slip; directs work across teams rather than hoarding it
• Exemplary organizational skills and meticulous attention to detail, coupled with a commitment to task completion and thoroughness
• Outstanding verbal and written communication skills, capable of simplifying complex issues and adjusting communication styles for diverse audiences
• Thrives in the challenges of startups, motivated by the opportunity for rapid learning and growth rather than a traditional 9-to-5 routine
• Commercial instinct: knows the difference between a service request and an expansion conversation
• Team-oriented attitude, even in remote work settings. Contribute, share expertise, take accountability, and foster empathy in relationships
• Highly analytical and adept at problem-solving
• Proactive problem-solver with a focus on delivering value to customers
• Prior startup experience, particularly in B2B SaaS or data companies
• Comfort teaching customers in-product; strong deck skills are useful but decks are not the default customer experience
• Intermediate Excel skills
• Familiarity with digital marketing and performance measurement

USD 110,000 - 168,000