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Retail Customer Service

Entain

Join Entain, a leading company in sports betting and gaming. As a Retail Customer Service Manager, you will deliver outstanding customer service, process transactions, and maintain high shop standards. You will work a flexible schedule, with a typical weekly rota of 17 hours. Enjoy a competitive salary, optional overtime, a pension scheme, discounts with retailers, healthcare support, and development opportunities.

Deliver outstanding customer service, process customer transactions, and handle customer complaints or concerns.

Responsibilities

  • Take bets on a wide range of sports and events, demonstrate products and betting terminals to customers.
  • Work towards defined targets and goals, maintain high shop standards, and open or close the shop as needed.
  • You must be 18 years of age or over to work in one of our betting shops.

Requirements

  • Passion for delivering great customer service!
  • Do you enjoy building strong relationships and can you communicate effectively?
  • Self-motivated and proactive.
  • Are you happy to work alone or as part of team?
  • Ability to deal with challenging situations in a calm and professional manner.

Pay

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:

Benefits

  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities.
  • And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

*Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.*

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