Customer Success Platform Administrator
- Chicago, United States
- Mid Level
- 3+ years
- Posted
Skills
Required
- Success Operations / Systems Administration / Revenue Operations
- Gainsight administration
- Administer and maintain Gainsight
Preferred
- C360 / R360
- Rules Engine
Braze, a leading customer engagement platform, as a Gainsight Administrator. In this role, you will be responsible for the hands-on technical administration of Gainsight, working alongside the CX Business Systems Analyst to turn CX strategy into scalable system configuration. You will also automate workflows, manage data and integrations, support security and compliance, and deliver new builds.
Responsibilities
- Design, build, and maintain C360/R360 layouts, Scorecards and health models, CTAs, Playbooks, and Success Plans.
- Build and maintain Rules Engine jobs, scheduled runs, and Journey Orchestrator programs, and troubleshoot rule and data-load failures.
Requirements
- The ideal candidate will have 3+ years of experience in Customer Experience or Customer Success Operations, Systems Administration, or Revenue Operations, including 2+ years of hands-on Gainsight administration.
- Administer and maintain Gainsight, ensuring the platform remains scalable and reliable for 200+ users.